Resident Support Specialist

Job Details

Job Location:

Elm Hotel - San Francisco, CA 94102

Salary Range: $22.98 - $23.00 Hourly

Position:
Resident Support Specialist (RSS) – fully onsite, client‑facing role at ECS program locations. Remote work not available.

The RSS is the welcoming presence at the front desk of our permanent supportive housing community. The role creates a safe, respectful, supportive environment for residents and visitors, manages front desk operations, and ensures a secure and inclusive atmosphere.

• Welcome residents and visitors, answer questions, and provide helpful information about housing or property‑related services.
• Operate the front desk with professionalism and compassion, answering calls, screening visitors, and maintaining visitor logs.
• Monitor common areas to support a safe, comfortable environment, including surveillance and regular property walk‑throughs.
• Maintain accurate and confidential property logs, incident reports, and other records.
• Respond promptly and safely to property emergencies and incidents, seeking support from appropriate staff or emergency services when necessary.
• Document and report concerns related to community guidelines or lease agreements, supporting residents in resolving issues constructively.
• Assist residents with completing work orders, incident reports, or grievances, ensuring they feel heard and supported.
• Keep the front desk, entry, and lobby areas clean, organized, and welcoming; may perform light janitorial duties after‑hours.
• Provide light administrative support to the Support Services Manager and communicate clearly with property management and resident support teams.
• Treat residents, staff, vendors, and visitors with compassion, respect, and courtesy at all times.
• Participate in staff meetings, trainings, and other property‑related activities to enhance skills and teamwork.

Additional responsibilities may be assigned by management as needed.

• High school diploma or equivalent (GED) required.
• Experience in hospitality, customer service, community services, or a related field preferred.
• Strong communication and interpersonal skills; ability to interact with individuals from diverse backgrounds with respect and empathy.
• Ability to remain calm and effective in emergency or high‑stress situations.
• Commitment to maintaining confidentiality and upholding resident dignity.
• Basic computer skills (email, data entry, incident reporting).

• Must secure a fingerprint image screening and annual TB screening.
• Must be able to meet physical requirements of the position, including lifting up to 30 lbs.

• Demonstrate behavior that supports the organization’s mission, vision, and values.
• Adhere to all company, property, and department programs, policies, and procedures.
• Communicate effectively and model integrity, fairness, and ethical business practices.

ECS offers industry‑leading healthcare benefits to support your physical and mental well‑being.

ECS will consider for employment qualified applicants with arrest and conviction records as consistent with San Francisco’s Fair Chance Ordinance.

ECS values a workplace where every individual is respected, supported, and given equal opportunity to thrive. We are an equal opportunity employer dedicated to creating a welcoming and inclusive environment for all.