Billing Representative

About the Role

Canon USA in Burlington, NJ is currently seeking a Billing Representative I (Representative, Billing I). The Billing Representative I will be responsible for the administration and billing of service agreements. Works in a collaborative environment with Sales, other administrative departments and Service Management while always keeping the customers' requirements and satisfaction as a top priority. This position is full time and offers a hybrid work schedule requiring you to be in the office Monday, Wednesday and Thursday and an option to work from home the remainder of the week (unless a specific business need arises requiring in office attendance on other days).

Note that work schedules and office reporting requirements may change from time to time based on business needs.

• Interacts with customers regularly to ensure accurate and timely billing
• Reviews and validates pricing and terms of service agreements and purchase orders
• Responsible for entering and updating service agreement billing and terms in a custom operating system
• Handles routine dispute resolution and resolves all internal and customer inquiries through phone, email and customer ticketing system in a timely manner; escalates unresolved issues to Lead or Supervisor
• Retrieves and enters meter reads; retrieves purchase orders for contract renewal
• Responsible for manual billing of contracts with CFS. Ensures payments are booked correctly. Complete more complex reporting required by the accounts
• Coordinates data flow between CFS and Canon USA; reviews and tracks in sourcing payments
• Upgrades quotes for Sales
• Facilitates all Waive Requests from CFS
• Processes contract termination at End of Life; processes and enters all lease addendums and modifications
• Processes manual billing for Professional Services, chargeable supplies, labor costs, and other provider billing
• Advises Collections on cash or credit application to ensure accurate open receivables
• Works to ensure billing format matches master agreement, (when appropriate) and provides custom reporting when necessary
• Reconciles all customer billing with open receivables to ensure customer receives all billing from multiple departments correctly
• Enters and uploads invoices to third party portals

• HS Diploma, GED, or equivalent experience required, plus less than one year of related experience
• Some college strongly preferred
• Prior administration experience
• Strong Microsoft Excel skills required along with effective analytical ability
• ERP experience preferred
• Ability to complete a high volume of data entry with robust problem-solving skills
• Ability to work overtime required, especially at month end
• Salary:
  Anticipated rate for this role: $19.04 - $24.18 hourly