Document Processing Specialist

Document Processing Specialist

As a Document Processing Specialist, you will be responsible for accurately identifying, sorting, batching, and preparing all TASB Risk Management Services claims documents for data capture via electronic optical scanning. You will also index and route all documents received to the appropriate departments within TASB Risk Management Services. This is an Austin‑based hybrid role requiring the successful candidate to work at our TASB headquarters in north Austin.

• Receive, open and pre‑sort all mail for TASB Risk Management Services.
• Examine and identify all incoming documents and sort into pre‑scan batches by category type.
• Process and index mail, images, faxes and priority documents into the appropriate workflow.
• Answer questions from both internal and external customers and help with navigating the various systems TASB uses.
• Recognize a wide range of documents, including state regulatory forms, which are typically determined by the Texas Department of Insurance Division of Workers’ Compensation.

Support the TASB Risk Management team by receiving, sorting and filing critically important documentation to facilitate successful handling of claims from multiple lines of coverage.

• High School diploma or GED.
• General office experience.
• Experience with OnBase considered a plus.
• Knowledge of workers’ compensation claims considered a plus.

• Possesses high standards for service delivery.
• Ability to work in multiple complex software systems.
• Effective interpersonal and communication skills.
• Organizational skills.
• Ability to work independently and in cross‑functional teams.
• Ability to multi‑task in a fast‑paced production environment.
• Data entry at 7000 keystrokes per hour.
• Working knowledge and recognition of claims documents is considered a plus.

• Competitive pay.
• Retirement matching up to 5% of employee contribution (2:1 after one year).
• Onsite daycare.
• Onsite gym.
• Wellness program.
• Tuition reimbursement.
• Remote work options.
• Flexible schedules.

• The health and safety of our employees and members is our top priority.
• TASB is an equal opportunity employer and will not discriminate on the basis of an individual’s race, color, disability, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, marital status, veteran status, or any other personal characteristic protected by law.
• This position does not qualify for visa sponsorship.
• Any job offer is contingent upon receipt of the results of a satisfactory background check.