Support Specialist - Payroll

Position: Support Specialist I - Payroll
SUMMARY OF JOB RESPONSIBILITIES This administrative position works and completes a variety of assignments that support day-to-day work of the Payroll team in the Benefit Services Division. Responsibilities include but are not limited to data entry, verifying and compiling information, record keeping, and benefit processing to support the team.

IDEAL CANDIDATE STATMENTOur ideal candidate is a team player who is detail oriented, and shows initiative. We are looking for a professional that is creative, flexible, and comfortable with changing directions when a new project interrupts the normal day-to-day workflow. If you are an organized, self-starter who has the ability to multi-task on a daily basis, this is a great fit.

ESSENTIAL DUTIES AND RESPONSIBILITIES Employees are held accountable for all duties of the job. Individuals must be able to perform these duties with or without reasonable accommodations.

Responsible for data entry input, information retrieval, written correspondence and mailings

Researches and compiles account information, reports, files, and benefit applications

Reviews submitted forms and documents. Including, applications, powers of attorney and other legal documents, and benefits paperwork for accuracy and completeness.

Responsible for processing items in work queues; resolves issues according to established procedures

Communicates with retirees and other stakeholders submitting documentation when clarification or follow-up is necessary

Interacts with membership at front desk, responds to questions, and/or refers questions or issues to appropriate staff or department

Coordinates meeting schedules and conference rooms

Prepares reports, and presents information in a meaningful and logical manner

Contributes to development of department through projects and initiatives

Applies a general knowledge of principles, procedures and practices related to the assigned area Understands and documents established standard operating procedures

Participates in training and educational opportunities for ongoing professional development

Maintains regular and prompt attendance in the workplace

Carries out other duties as assigned

JOB QUALIFICATION SA combination of education and experience equivalent to 1-2 years of administrative, benefits, financial, customer service, and/or office experience

Detail oriented, analytical and organized with effective time management and problem solving skills

Effective interpersonal, oral and written communication skills with knowledge of proper English usage, spelling, grammar and punctuation

Demonstrated ability to maintain confidentiality and handle sensitive information and situations appropriately

Ability to prioritize work with moderate direction and oversight

Ability to work independently and within a team environment

Proficiency with Microsoft Office software including SharePoint

WORKING CONDITIONS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Standard office environment with frequent telephone communication, computer operation, and other office productivity machinery, such as a copy and printer machine.

Occasional moving and positioning supplies in excess of 20 pounds

All employees are expected to present themselves in a professional manner in alignment with the financial services industry

Ability to sit for prolonged periods of time Ability to operate standard PC equipment

Ability to manage frequent deadlines and tight schedules

HYBRID WORK OPTIONO

pportunity to work from home up to two days per week. Eligibility dependent upon factors detailed in PERA's Work from Home Policy.

INTERESTED CANDIDATESComplete the employment application online at https://(Use the "Apply for this Job" box below). Please have copies of your resume and cover letter available to upload. Please review the following questions. You will be asked for a response to these as part of your application:

Why are you interested in this position? Why do you think your skills and/or experiences would make you successful in this position?

This position requires handling multiple tasks at once with high level of attention to detail. Please describe the aspect of your current, or a recent work that required a high level of attention to detail while meeting multiple deadlines ng a team player is essential for this role, what does being a team player mean to you? Provide an example of a situation when you’ve had to either step up and help a teammate or had to ask for assistance from a team member to accomplish an assigned task.

Upon submission of your application you will be provided a link to a pre-employment skills assessment. You may complete this assessment immediately following your application submission or you may log into your account and complete this at a time which works better for you.

JOB DESCRIPTION DISCLAIMER:

This job…