Remote Administrative Assistant – Boutique E-commerce Brand; US | Virtual Coworker

Virtual Coworker is hiring a Remote Administrative Assistant for a boutique US e-commerce brand — a full-time, home-based role paying an estimated $17.25–$23.25 USD per hour
. No deadline is stated — apply immediately. This role is sourced by Virtual Coworker and is primarily targeting Filipino virtual assistant candidates, though the listing does not explicitly restrict by location.

The Administrative Assistant will support a US-based boutique e-commerce company operating across Amazon and Shopify — handling data reporting, retailer account management, customer service via Gorgias, and general administrative support across marketing, operations, and sales. This is a multi-function role suited to a detail-oriented, organised professional comfortable working independently in a remote environment.

Data Analysis & Reporting

• Pull reports from Amazon, Shopify, and other e-commerce platforms
• Maintain Excel tracking sheets for product listing performance, reviews, and star ratings
• Compile ad hoc reports as needed by the team
• Audit retailer returns and reconcile pricing discrepancies
• Manage retailer portal accounts — setting up new items and promotions
• Respond to customer inquiries via Gorgias — website chat and email support
• Handle Amazon customer communications
• Ensure regulatory compliance with supplement industry guidelines
• Document customer interactions and health-related inquiries
• Use pre-built AI response templates and auto-responses

Administrative & Data Organisation

• Provide general administrative support across marketing, operations, and sales
• Ensure all reports are in usable format and properly organised for team access

Not explicitly listed in this posting. Based on the role scope, strong candidates will have:

• Experience with Amazon Seller Central and/or Shopify
• Proficiency in Microsoft Excel — tracking sheets, pivot tables, and reporting
• Experience with customer service platforms — Gorgias, Zendesk, or similar
• Strong written English communication for customer-facing responses
• Familiarity with e-commerce operations and supplement/health product industry compliance is an advantage
• Self-directed and reliable in a fully remote, home-based environment
• Pay: $17.25–$23.25 USD per hour (estimated)
• Contract: Full-time, home-based
• Time Zone: US business hours alignment required — confirm exact expectations at interview
• Location: Remote — Virtual Coworker primarily sources Filipino VAs but confirm eligibility for your location at application stage

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