Donor Services Assistant

Job Summary

PBS Utah, KUER 90.1 and Avanza 88.3 are seeking a 30‑hour per week Donor Services Assistant to join our team. This benefited position will serve as a primary point of contact for all station donors, viewers, and listeners.

The position is primarily in‑office, with occasional hybrid/remote work opportunities.

• Provide excellent customer service to station’s audience and members via phone calls, email, direct mail and in‑person communications.
• Work closely with station staff to answer inquiries about programming and troubleshoot reception and/or technical issues.
• Utilize new software, Excel, Word and Google Docs.
• Process, update member donations and records in the PBS Utah Donor Services office.
• Collaborate with the Utah Public Media development team to handle other responsibilities within the Donor Services department.
• Participate in staff in‑person events for the station as required.
• Be knowledgeable about all three stations’ programs and schedule.
• Maintain punctuality, attendance and assignment completion consistently.
• Follow all University of Utah charitable guidelines to ensure proper handling of donors, data integrity and PCI compliance.

• Associate’s degree in a related field, or equivalency (one year of education can be substituted for two years of related work experience), plus two years of related experience.
• Ability to use logic and reasoning to prioritize tasks.
• Computer skills including word processing, spreadsheet software and/or database software.
• Demonstrated human relation and effective communication skills.
• Bachelor’s degree in a related field (preferred).

• Word processing, data entry, and/or customer service experience.
• Experience with Microsoft Office applications such as Word and Excel.
• Experience with Google Suite.
• Efficient typing skills and speed (45+ WPM).
• High level of professional courtesy and communication skills.
• Ability to use time and resources effectively and efficiently.
• Must be able to work under pressure and meet deadlines.
• Ability to lift up to 30 lbs, cart up to 200 lbs.
• Demonstrated potential to perform the essential functions of the job.

• Excellent verbal and written communication skills.
• Spanish or other second language (preferred).
• Professional experience related to database management and customer service.
• Non‑profit experience.

Consistent with state and federal law, the University of Utah does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy‑related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR Part 106.

Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.

To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Title IX (OEO).