Market Administrator​/Officer

Role Overview

We are seeking a highly organised and detail-oriented Money Market Administrator / Officer to join our team. This role combines administrative support, client servicing, transaction processing, and compliance responsibilities within a money market environment.

The ideal candidate will be proactive, accurate under pressure, and comfortable managing multiple priorities while delivering excellent client service.

Key Responsibilities

1. Client Administration & Support

• Manage daily emails, correspondence, and telephonic enquiries
• Respond to client queries (balances, statements, general requests)
• Assist clients with documentation (e.g. withdrawals, mandates)
• Maintain professional client communication via email, phone, and other channels
• Schedule and attend client meetings where required
• Action ad hoc client and internal requests

2. Transaction Processing & Money Market Operations

• Receive and record client transactions (telephonic/email instructions)
• Ensure all transactions received before cut-off time are processed same day
• Execute transactions on systems (Investec CCM and Nedbank Corporate Saver)
• Make and schedule payments
• Open new client accounts and update client profiles
• Compile and print daily transaction schedules for approval
• Maintain accurate transaction records

3. Compliance & FICA (KYC) Management

• Ensure full FICA compliance and documentation for all clients
• Review client information and conduct periodic risk reviews
• Follow up with clients for outstanding or non-compliant documents
• Assist with completion and verification of mandates
• Ensure mandates and FICA are approved prior to account opening
• Submit documents for authorisation and system updates

4. Systems & Record Management

• Capture and maintain accurate client records on Elite (CCM) system
• Scan, link, and file all documents (FICA, mandates, transactions, correspondence)
• Link email communication and recorded calls to client profiles
• Store and manage call recordings on One Drive
• Maintain organised digital and physical filing systems

5. Foreign Exchange & Reporting

• Prepare Balance of Payments (BOP) forms for foreign transactions
• Liaise with banks and third parties to finalise forex deals
• Track and allocate associated client charges

6. Reconciliations & Reporting

• Perform daily system reconciliations and audit trail checks
• Balance money market systems with reports and working papers
• Prepare and distribute daily, weekly, and monthly reports to clients
• Maintain accurate audit documentation

7. Team Support & Projects

• Support team members and management as required
• Assist with ongoing projects and process improvements
• Contribute to maintaining efficient operational workflows

Requirements

Qualifications & Skills

• Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
• Strong administrative and organisational skills
• High attention to detail and accuracy
• Strong communication and client service skills
• Ability to multitask and prioritise effectively

Key Competencies

• Ability to work under pressure in a fast-paced environment
• Self-motivated and proactive
• Strong sense of responsibility and accountability
• Team player with a collaborative mindset
• Ability to take initiative and solve problems independently

Ideal Candidate Profile

• Experience in banking, foreign exchange, or financial services environment
• Knowledge of FICA / KYC requirements
• Exposure to transaction processing and client account management
• Comfortable working with financial systems and reporting

Why Join Us

• Opportunity to work in a dynamic environment within a high-performing team
• Exposure to both operational and client-facing functions