Client Services Representative

Client Service Representative

Location:

St. Cloud, MN (Hybrid: 4 days in office, 1 remote day). Remote work accepted. Salary: $22,000–$25,000 base plus performance bonus.

This role supports Registered Representatives by handling day‑to‑day investment practice operations, enhancing client service levels, and ensuring compliance with FINRA guidelines.

• Serve as liaison between registered representatives and their clients while following FINRA guidelines.
• Prepare and complete client paperwork, follow‑up tasks, and support documentation.
• Communicate with clients via phone, virtual visits, and in person to maintain service level.
• Maintain organized filing system and compliance records; use e‑signatures where possible.
• Utilize tools such as Annuity Search, DP Maintenance, and Items for Attention to support book‑of‑business activities.
• Log compliance and client notes in Advice Works/Smart Works and Redtail according to Cetera standards.
• Process client distributions (qualified and non‑qualified) and handle mail/faxes.
• Provide backup and support to other assistants as needed.

• High School diploma or equivalent.
• Strong verbal communication skills with a client‑service focus.
• Strong organizational skills and ability to meet deadlines.
• Proficient with Microsoft Office (Word, Excel, PowerPoint) and ability to learn additional technology.
• Knowledge of FINRA guidelines is a plus.

• Client Service
• Communication
• Organization
• Deadline Management
• Technology Proficiency
• Microsoft Office
• FINRA Guidelines Adherence
• Paperwork Preparation
• Compliance
• Filing System Maintenance
• E‑sign Utilization
• Data Entry
• Distribution Processing

Cetera Financial Group is committed to providing an equal employment opportunity for all applicants and employees. All employment decisions, including hiring, promotions, transfers, benefits, compensation, and placement, are made without regard to race, color, ancestry, national origin, citizenship, age, physical or mental disability, medical condition, pregnancy, genetic characteristics, religion, gender identity, gender expression, sexual orientation, marital status, U.S. military status, or political affiliation.