Customer Service Representative- Woodstock Farms

Job Overview

Provides support to customers and the sales team by performing the following duties.

• Ensures all orders received, through EDI, emails and phone are processed timely and accurately. Ensures any changes or revisions to orders are properly documented and communicated. Provides necessary documents to operations/warehouse department.
• Establishes and maintains effective communication with all customers regarding price discrepancies, out of stocks and potential shipping delays.
• Ensures all customer related documentation is complete and filed.
• Processes RMAs and credits. When necessary forwards credits to customers and corporate finance.
• Oversees and manages Papervision.
• Attends and participates in meetings as required.
• Answers incoming calls.
• Oversees the resolution of all customer complaints. Ensures communications are comprehensive and thorough. Reports all complaints to supervisor when applicable.
• Provides customers missing or misplaced documents including but not limited to invoices and BOLs.
• Provides effective support to sales team.
• Greets and screens visitors and telephone call and notifies staff members or records and relays messages.
• Monitors admittance to facility assuring admittance is authorize employees and vendors only.
• Completes miscellaneous customer care functions and special projects as assigned.
• Completes reports and maintains documentation as required.
• Performs other duties as assigned.

• One to two years related experience and/or training; or equivalent combination of education and experience.
• System implementation preferred.

• Knowledge of Microsoft Excel, IDS systems, Power Sell software, EDI software and Microsoft Outlook.
• Oral and written communication skills.
• Time management.
• Language ability:
  Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals; write routine reports and correspondence; speak effectively before groups of customers or employees of organization.
• Math ability:
  Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals; compute rate, ratio, percent and draw and interpret bar graphs.
• Reasoning ability:
  Apply common sense understanding to carry out instructions furnished in written, oral, or diagram form; deal with problems involving several concrete variables in standardized situations.
• Good judgment required for this position as there may be times when direct supervision may not be immediately available.

• The position follows a hybrid schedule working in office 4 days per week. The acceptable split between onsite and remote work is determined by the manager. Hybrid associates may choose to work from an office on a more frequent basis than required.

• This position may require the associate to travel to company offices, distribution centers, or other locations for specific meetings or other business reasons.

• Most work is performed in a temperature-controlled office environment.
• Incumbent may sit for long periods of time at a desk or computer terminal.
• While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.
• Incumbent may use calculators, keyboards, telephones, and other office equipment in the course of a normal workday.
• Stooping, bending, twisting, and reaching may be required in the completion of job duties.
• Work environment may contain tree nuts, peanuts, soy, wheat, sesame, milk and different spices like pepper, chili, etc.

UNFI is an Equal Opportunity employer committed to creating an inclusive and respectful environment for all. All qualified applicants will receive equal consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, national origin, disability, protected veteran status, or other protected ground. Accommodation is available upon request for candidates taking part in all aspects of the job…