Vacation Support Specialist

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Vacation Travel Support Specialist

This position is open to remote work in the state of Wisconsin.

As one of Wisconsin’s largest travel companies, Fox World Travel has excellent benefits and perks for all Fox associates including but not limited to: competitive wages, flexible time off (vacation, sick, personal), FAM Adventure Bucks to help you explore the world, remote/hybrid work, a full benefit package including medical, dental, vision, long-term disability, company-sponsored life insurance and short-term disability, tuition reimbursement, 401(k) contributions and a fully engaged leadership team dedicated to treating associates as part of the Fox Family!

At Fox World Travel, we operate as one Fox with a find a way mentality, embracing our integrity and passion. We take pride in leading with our people-first culture, by providing genuine care and concern for our associates which in turn leads to authentic and superior customer experiences. We've been able to create a culture where our associates can grow, learn, and succeed, and, in turn, exhibit the value we bring to every interaction and partnership.

Assist with all client documentation, including but not limited to travel documents, invoices, and payment processing. Ensure the efficient operation of the office by providing key administrative support to the vacation travel team.

This list of duties and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities as management may deem necessary from time to time.

• Assisting with client documents by organizing, compiling, and emailing all necessary documentation for each traveler.
• Assisting with invoicing appropriate parties; researching any discrepancies in funds sent and/or received to ensure accurate payments are made and recorded.
• Enhancing the organization’s reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
• Updating knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks.
• Maintaining a favorable and collaborative working relationship with co-workers in all departments to foster an environment of trust and mutual respect.
• Driving standards and best practices whenever possible and effectively foster a culture of engagement.
• Enhancing the organization’s reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
• Being innovative and recommending new approaches, policies, and procedures to effect continual improvements in efficiency of operations and services performed.
• Other duties, projects and alternate assignments as determined by business needs.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

• Strong knowledge and demonstrated proficiency of all Microsoft Office Applications; possess intermediate level keyboard (typing) ability; experience with graphic design helpful.
• Knowledge of proper communication etiquette and well written.
• Ability to manage multiple competing priorities while demonstrating ability to remain flexible in a changing work environment.
• Ability to work independently with little supervision as well as effectively in a team environment.
• Ability to maintain work volume and quality consistent with expectations.
• Possess effective listening skills with ability to determine root cause quickly, check for shared understanding and address misunderstandings promptly.
• Self-motivated; demonstrate initiative with a strong commitment to personal goals, self-development, objectives and work ethic.
• Strong attention to detail.