Client Solutions Coordinator - Costa Rica

Client Solutions Coordinator

Location:

Costa Rica - Remote/Work-From-Home

Sweet Rush has an exciting opportunity for a talented professional to join our Client Solutions team!

At Sweet Rush, we believe that when you put people at the center of business, magic happens. As a global leader in learning and development, we blend high-end storytelling, emerging tech like AI and VR, and deep psychological insights to help organizations—from iconic global brands to essential nonprofits—flourish. We are a remote‑first, tight‑knit community built on a foundation of radical empathy and creative excellence.

Our work isn’t just about the awards we win with partners such as Hilton, Google, Bridgestone, Adidas, SHRM, and numerous others; it’s about balancing profit with a genuine desire to spread good in the world. If you are a caring innovator who believes work should be life‑centered and impactful, this is where you come in…

The Client Solutions Coordinator acts as the "Air Traffic Controller" for Sweet Rush’s proposal ecosystem. This role is responsible for the end‑to‑end management of the RFP/RFI lifecycle, ensuring that every submission is on‑time and of the highest quality.

Costa Rica, Remote

Full‑Time Employment

ASAP

Proposal Management (The "Air Traffic Controller")

• Timeline Ownership:
  Manage the proposal calendar, ensuring no deadline is ever missed, and every stakeholder is aware of their milestones.
• Task Assignment:
  Schedule and manage reviews, assign specific sections to stakeholders, and proactively encourage contributors to ensure timely completion.
• Proposal Integrity:
  Take ownership of integrating company‑specific information—including legal, accounting, and policy documentation—into proposals to ensure all administrative requirements are met with precision.
• Quality Assurance:
  Manage the final assembly of RFx documents, ensuring they meet all technical requirements before submission. Perform rigorous final checks on all submissions to ensure 100% hyperlink functionality, consistent formatting, and adherence to client‑specific submission guidelines.

Procurement & System Management

• Portal Management:
  Serve as the primary administrator for client procurement systems and vendor portals, managing logins, credentialing, and document uploads.
• Compliance Oversight:
  Ensure that all mandatory company data, certifications, and compliance forms are current and accurately reflected within various procurement platforms.

Knowledge Management & "Source of Truth"

• Library Maintenance:
  Lead regular "housecleaning" cycles to archive outdated assets and refresh the central library of proposal content.
• Boilerplate Ownership:
  Coordinate with Legal, Accounting, and Operations to keep company policy documentation, financial info, and legal riders current and accessible.
• Asset Refresh:
  Ensure that the most successful answers are captured and re‑integrated.

Design & Brand Liaison

• Creative Coordination:
  Act as the primary bridge to the Design team, ensuring the SDR and Sales Executives have what they need for successful proposal completion.
• Standardization:
  Ensure all outgoing proposals and presentation decks align with Sweet Rush’s professional standards.

Operational Synergy

• Resource Coordination:
  Support handoff of requests to resourcing partners and coordinators to secure the right talent for every pitch.
• Process Integrity:
  Identify gaps in the proposal process and partner with Operations to implement scalable solutions for the Client Solutions team.

• College degree preferred
• Minimum of 5 years of experience in a business setting
• Strong writing skills and ability to communicate the Sweet Rush brand in a written tone
• Highly organized and able to keep track of multiple projects and tasks simultaneously
• Expert level with Microsoft Word, Excel, and Power Point
• Experience using Google Suite:
  Docs, Sheets, and Slides
• Positive and collaborative attitude
• Proven ability to work on a highly collaborative team
• Warmth and ability to quickly establish trust and rapport with internal team members and client contacts
• A strong desire to…