Clerical Assistant

THE POSITION

Join the Department of Human Services as a Clerical Assistant 3 and support a diverse network that helps support and strengthen children and families. This role allows you to use strong organizational and communication skills in a meaningful way. You will play a key part in processing appeals and maintaining accurate records. Become part of a team that values careful review, dependable service, and provides safe, nurturing, and healthy environments for children.

Interested in learning more? Additional details regarding this position can be found in the position description.

This position supports the Child Line Appeals Unit by reviewing appeal requests, monitoring appeal steps, and maintaining accurate records. As a Clerical Assistant 3, you will perform the following duties:

• A Plea Review:
  Examine appeal requests to determine eligibility, timeliness, and type of appeal
• Regulatory Expertise:
  Hold a strong working understanding of the Child Protective Services Law (CPSL) and the Child Protective Services Regulations
• Information Handling:
  Release information according to law and protect all confidential material
• Case Monitoring:
  Track appeal progress and update requests with new information
• Deadline Management:
  Identify and process files that have reached statutory deadlines
• Document Preparation:
  Compose and proofread letters and reports to ensure accuracy and completeness
• Office Support:
  Operate office equipment and assist with data entry, filing, and scanning when needed

• Full-time employment, 37.5 hours per week
• Work hours are 8:30 AM to 4:30 PM, Monday - Friday, with a 30-minute lunch.
• Telework:
  You may have the opportunity to work from home (telework) part-time, up to three days per week after an in‑office training period. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg, PA.
  
  The ability to telework is subject to change at any time. Additional details may be provided during the interview.
• Salary:
  In some cases, the starting salary may be non‑negotiable.

• One year as a Clerical Assistant 2 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or
• One year of moderately complex clerical experience; or
• An equivalent combination of experience and training.

• You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency Guidelines.
• You must be able to perform essential job functions.

Commonwealth employees who wish to use their seniority rights must apply to the internal posting for their seniority rights to be considered.

• Pennsylvania law (51 Pa. C.S. § 71.03) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to (Use the "Apply for this Job" box below). and click on Veterans.

• 711 (hearing and speech disabilities or other individuals).

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law.

All diverse candidates are encouraged to apply.

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.