Consumer Service Operations Professional

** Become a part of our caring community*
* Are you a transitioning military service member or a Military Spouse looking for an internship that supports the goal to put health first?

During the period of this unpaid internship, you will work with the Medicaid Clinical Services team to ensure interaction between the company and members are optimized.

Consumer Service Operations Internship provides transitioning service members that are eligible to participate in the DoW Skill Bridge Internship, or military spouses that are eligible to participate in the Military Spouse Career Accelerator Fellowship, with an opportunity to train and work with Humana.

If you are interested in this position, you will be required to confirm eligibility to participate in the DoW Skill Bridge or Military Spouse Career Accelerator Programs.

The Consumer Service Operations Professional Intern will utilize Humana's Medicaid training and previously acquired skillsets to support Medicaid member mail processing. Primary responsibilities include receiving, sorting, and distributing incoming and outgoing correspondence related to Medicaid member services. The intern will ensure accurate and timely processing of enrollment forms, eligibility documentation, claims-related communications, and other member correspondence. Additional duties may include tracking mail status, maintaining confidentiality of member information, and collaborating with other teams to resolve mail processing issues and ensure compliance with Medicaid program requirements.

+ Decisions are typically focus on methods, tactics and processes for completing administrative tasks/projects.

+ Regularly exercises discretion and judgment in prioritizing requests and interpreting and adapting procedures, processes and techniques, and works under limited guidance due to previous experience/breadth and depth of knowledge of administrative processes and organizational knowledge.

+ In this role you will be reviewing, and processing incoming member communications and routing appropriately.

+ Must be passionate about contributing to an organization focused on continuously improving consumer experiences and be a team player and have the ability to work independently.

** Use your skills to make an impact*
* ** Required Qualifications*
* + Transitioning Service Member eligible to participate in Skill Bridge or military spouse eligible to participate in the military spouse fellowship

+ Minimum 1 year of customer service experience, including typing/data entry

+ Professional healthcare experience or education in a healthcare discipline

+ Excellent verbal, listening and written communication skills.

+ Proficient in Microsoft Office, Outlook and Word

+ Working knowledge of computers, or a demonstrated technical aptitude and an ability to quickly learn new systems with the ability to work with multiple screens and databases with paying attention to detail with data entry.

** Preferred Qualifications*
* + CGX, Excel, and Quick Base

+ Associate's or Bachelor's Degree

+ Clerical support background in a healthcare environment

+ Familiarity with medical terminology

+ CNA or Medical Assistant background

+ Medicaid experience

** Additional Information*
* ** The DOW Skill Bridge Internship Program
** provides an opportunity for transitioning military service members to gain civilian work experience with an employer for a period averaging 90 days.  (Use the "Apply for this Job" box below)./

** The Military Spouse Career Accelerator Fellowship Program
** connects military spouses with employers offering a variety of professional onsite, field, or remote based opportunities for a period up to 12 weeks.  -accelerator

+ Networking opportunities will be provided while participating in the Internship or Fellowship.

+ Due to factors such as location, and/or requirements that cannot be modified, full-time employment is not guaranteed upon completion of the Internship or Fellowship.

** Workstyle:
** Remote Work at Home

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* Location:

** U.S.

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* Work Schedule:

** Must be willing to work weekdays 8:00 AM to 5:00 PM Eastern Time

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** Travel:
** None - May need to report to the office for meetings or…