Operations Coordinator

Location: Hanover

Job Title:

Operations Coordinator

Job Description

We are seeking a dedicated and detail-oriented Operations Coordinator to join our team. This role involves maintaining and updating trackers, organizing data for reports, and supporting various operational functions. You will collaborate cross-functionally to streamline workflows, manage projects, and provide excellent member and customer support.

Responsibilities

+ Maintain and regularly update trackers and reports to reflect current project status, team activity, and key metrics.

+ Compile and organize data for weekly reports, leadership updates, and business reviews.

+ Maintain organized systems for files, documentation, and internal resources.

+ Track operational metrics and proactively flag missing, inconsistent, or at-risk data for follow-up.

+ Identify opportunities to streamline recurring workflows and suggest process improvements.

+ Maintain and update  boards, including task tracking, status updates, and deadline management.

+ Track onboarding and offboarding activities to ensure all required steps are completed on time.

+ Assist in planning and coordination of company meetings, including weekly business team meetings and national meetings.

+ Collaborate cross-functionally to support day-to-day operational requests and coordination needs.

+ Provide logistical and administrative support for meetings, including scheduling, calendar management, and preparation of materials.

+ Provide administrative support to the finance team, including tracking expenses, compiling receipts, and submitting for approval.

+ Order merchandise and support basic vendor coordination and relationship management.

+ Manage shared drives, internal communication tools, and other operational platforms to ensure accessibility and organization.

+ Monitor and respond to customer service inquiries via company chat and email in a timely and professional manner.

+ Route, escalate, and follow up on member inquiries to ensure resolution.

+ Track and document customer feedback for internal visibility and continuous improvement.

Essential Skills

+ Strong attention to detail and accuracy.

+ Highly organized with the ability to manage multiple tasks and deadlines.

+ Ability to follow established processes and complete tasks consistently.

+ Clear written and verbal communication skills.

+ Ability to gather, compile, and organize data from multiple sources.

+ Comfortable working across teams to collect information and respond to requests.

+ Proficiency in Google Workspace and Microsoft Office (Excel, Word, PowerPoint).

+ Experience using project management tools, preferably

+ Comfortable using AI tools to summarize information, draft content, and complete administrative tasks.

+ Ability to review AI-generated content for accuracy before use.

Additional

Skills & Qualifications

+ Customer service and support skills.

+ Project coordination experience.

Work Environment

This position offers a 100% remote work environment, requiring availability for 20-30 hours per week during EST hours, Monday through Friday.

Job Type & Location

This is a Contract to Hire position based out of Hanover, MD.

Pay and Benefits

The pay range for this position is $20.67 - $25.48/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:  - Medical, dental & vision  - Critical Illness, Accident, and Hospital  - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available  - Life Insurance (Voluntary Life & AD&D for the employee and dependents)  - Short and long-term disability  - Health Spending Account (HSA)  - Transportation benefits  - Employee Assistance Program  - Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully remote position.

Final date to receive applications

This position is anticipated to close on Jun 22, 2026.

About Aston Carter

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in…