Marketing Operations Support Specialist; Hybrid Springfield, IL

Marketing Operations Support Specialist (Hybrid)

Springfield, IL

Description

Horace Mann is looking for a Marketing Operations Support Specialist. This position will work with home office and field leadership to support the distribution efforts of Field Operations. This position’s key functions play a critical role in helping to execute corporate strategy. This position is based in Springfield, IL and follows a hybrid work schedule. Initial training will be conducted on-site, after which you will be eligible for a hybrid work arrangement.

Compensation

Hourly rate: $24.18–$33.05, commensurate with location, experience, and qualifications. Eligible for the company’s annual incentive bonus program, based on company performance.

This position reports to the Manager of Agency Onboarding.

Responsibilities

• Process requests from field leadership and home office staff to assign/change a service agent to a line of business policy (auto, homeowners, life, annuity, group).
• Process requests from field leadership to change the writing agent on a life coverage or annuity contribution.
• Determine the commission rate code applicable to a service agent change (auto, property) following documented policy and procedure.
• Manage the assignment and distribution of Inside Sales and designated policy inventories.
• Coordinate policy assignment and agent transition requests with field leadership and home office partners.
• Request and distribute policy‑in‑force lists to field leadership, agents, and home office management.
• Conduct regularly scheduled audits and reconciliations to ensure policy assignments and related transactions are processed accurately and timely.
• Upon request, conduct research and create reports regarding policy assignment activity and operational processes.
• Submit security role assignment/deletion requests related to licensed producers and non‑licensed support staff utilizing corporate technology tools.
• Support data integrity through audit activities, reporting, and operational requests.
• Provide general clerical support to the Onboarding & Territory Coordinator and Field Background Check Administrator.

Requirements

• Professional written and oral communication skills.
• Strong organizational and time management skills.
• Ability to follow documented processes and exercise sound judgment.
• Ability to handle changing priorities and manage multiple tasks effectively.
• Ability to effectively communicate and collaborate with both field and home office personnel.
• Strong attention to detail and commitment to data accuracy.
• Two‑year college degree or equivalent relevant work experience required.
• Insurance industry knowledge preferred.

Equal Employment Opportunity

EOE/Minorities/Females/Veterans/Disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.