Records Program Coordinator - Georgia Connections Academy

School Summary

Georgia Connections Academy is a tuition‑free, full‑time virtual school for students in grades K-12 throughout Georgia. The school is authorized by the Georgia Charter Schools Commission and governed by an independent Board of Directors, with a mission to maximize academic achievement for students who are seeking other academic options. The school is operated by Georgia Connections Academy, a nonprofit corporation, through a contract with Connections Academy of Georgia, LLC, to provide its educational program and other services.

Connections Academy, a division of Connections Education, is accredited by Cognia, and GACA is accredited by the Southern Association of Colleges & Schools Council on Accreditation and School Improvement.

Working from the Duluth, Georgia, office and from your home office within Georgia, under the direction of the Director of Talent, Records, and Enrollment, the Records Program Coordinator (RPC) at Georgia Connections Academy performs a wide range of activities to ensure the accurate, compliant, and efficient management of student records. This position supports the planning, development, and organization of district‑wide records management services, resolving complex issues related to student records, documentation, data integrity, and regulatory compliance.

The Records Program Coordinator serves as the primary liaison and subject‑matter expert on student records, cumulative files, and applicable federal, state, and local laws and regulations (e.g., FERPA). The RPC interacts with faculty, students, staff, families, and external agencies by providing information, guidance, and problem resolution while ensuring a high level of internal and external customer service.

This role provides leadership in the use of Infinite Campus (IC), Georgia Longitudinal Data System (GADOE), Parchment, Scribbles, Pearson Online Classroom (POC) and any other programs utilized to maintain accurate student records, streamline records workflows, and ensure data integrity. The RPC works independently with minimal guidance, develops and maintains policies and procedures, and supports Georgia Connections Academy’s mission through strong records governance and operational excellence.

All GACA teachers and staff must be able to regularly participate in required in‑person activities that may require overnight travel throughout the state of Georgia, including but not limited to:

• School and department meetings
• Student engagement events
• Professional development and required training
• State testing, End‑of‑Pathway testing, and all in‑person summative and formative assessments
• Graduation and other school‑level events

• Compliance with State Laws and Rules.
• Implement, update and oversee student records management activities at the school and district level.
• Manage and support the Records team. Recruit (as needed), train, and evaluate staff to ensure high performance standards, regulatory compliance, and a collaborative, service‑oriented work environment.
• Act as the primary liaison for records with internal departments, school leadership, and external agencies.
• Develop staff schedules, oversee daily workflow, and ensure adequate coverage for records‑related functions.
• Design and maintain training materials and procedures, and provide ongoing coaching and performance feedback.
• Independently research and resolve escalated records issues. Coordinate with district staff as needed.
• Create and analyze reports and ensure changes are documented and communicated to staff.
• Review and resolve records‑related cases, ensuring proper documentation, timely updates, and compliance with Federal, State and Georgia Connections Academy policies and procedures.
• Ensure timely, accurate, and compliant processing of records requests from families, schools, districts, and authorized agencies, consistent with FERPA and applicable laws.
• Establish documentation standards and conduct routine audits and quality checks to ensure records accuracy, completeness, and compliance. Identify root causes of errors and lead corrective actions.
• Analyze records data and trends to…