Customer Service Representative

Joseph W. McCartin Insurance, Inc. is a full-service independent insurance agency with a team of 25+ agents. We are seeking a team member to help support our Life & Health department 25 hours per week.

We provide comprehensive training—you bring a strong work ethic, eagerness to learn, and a commitment to helping clients. The ideal candidate is highly detail-oriented, organized, and comfortable working with data and spreadsheets.

This role requires 3 days in office and 2 days WFH. 25 hours total. Potential for full-time position in the future.

Salary Range: $32.00 - $35.00 per hour. Hourly Base Salary Based on Experience.

• Paid Time Off (PTO)
• Work from Home
• Flexible Schedule
• Hands on Training
• Mon-Fri Schedule
• 401K with employer contribution
• Paid Continuing Education Credits

• Support clients with coverage changes and service requests
• Review applications and enrollment forms for accuracy and completeness; submit to carriers with appropriate documentation
• Order requirements (e.g., medical exams) for new insurance applicants
• Gather client information and prepare quotes using agency systems
• Assist with coordinating group health insurance renewals
• Prioritize tasks and manage workflow to ensure timely and accurate processing
• Maintain organized electronic files in accordance with agency standards
• Uphold a high level of professionalism in all interactions

• 2+ years of insurance experience preferred
• Strong computer skills, including Microsoft Office—especially Excel
• Excellent written and verbal communication skills
• Highly detail-oriented with strong accuracy and follow-through
• Ability to manage multiple tasks and meet deadlines
• Team-oriented with a collaborative mindset

Remote Type:
Hybrid Remote. Job Type: Part-Time. Job Category:
Customer Service.

Location:

Beltsville, MD.

Work Schedule:

8:30 to 5:00, Mon-Fri.