Child Safety Administrative Assistant

Job Title

Child Safety Administrative Assistant

Vancouver, BC

Full-time

$50,190.86 - $56,546.21 per year (ranges shown are bi-weekly equivalents: $1,923.81 - $2,167.41).

At VACFSS, we ensure that the rights, safety, well-being and spirit of Indigenous children and families are upheld, honoured, and protected. We strive to eliminate oppression, discrimination, and marginalization within our community. We acknowledge and honour the inherent wisdom, capacity, and resourcefulness of our community in designing programs and services to care for our own children and families. Accordingly, we are dedicated to planning, developing, and implementing creative and innovative Indigenous programs and services in collaboration with members of our community and other agencies.

Reporting to the Child Safety Office Manager, the role of the Child Safety Administrative Assistant is to provide a variety of confidential and professional administrative support services to the Program and teams. This position will assist by maintaining client files, preparing documentation, correspondence, reports and other information as required utilizing various computer applications; and providing switchboard duties as needed. Some other administrative duties include ordering/requesting applicable forms, booklets, or program supplies, completing large volume mail outs using mail merge and completing computer entry to the client case management system.

These functions and all other duties will be performed in a courteous, professional manner and require working collaboratively in a team environment. Successful candidates will be task orientated and willing to demonstrate effective teamwork, initiative, organization, and interpersonal skills. This role is a frontline position where you will be the first contact with our clients, partner agencies/organizations and other professional colleagues.

• Maintain client files, prepare documentation, correspondence, and reports using various computer applications.
• Provide switchboard duties as needed and support administrative operations for the program and teams.
• Order/request forms, booklets, or program supplies.
• Perform large-volume mail outs using mail merge and enter data into the client case management system.
• Ensure tasks are completed in a courteous, professional manner and collaborate in a team environment.
• Be the first point of contact with clients and partner organizations.

• A certificate in an administrative program; and
• Five years’ experience working in an office setting.
• An equivalent combination of education and experience may be considered.
• Knowledge of various filing systems and maintenance.
• Knowledge of office practices and procedures.
• Ability to prioritize and handle multiple competing priorities.
• Criminal Record Check for Working with Vulnerable Children or Adults.

• Proven work experience in administration or similar role in a fast-paced and stressful work environment.
• Proficiency in Windows-based applications including MS Office (Teams, Outlook, Excel, Word, PowerPoint) and other standard applications.
• Ability to quickly learn new computer applications and programs.
• Ability to type 50 wpm.
• Knowledge of and ability to maintain filing systems.
• Ability to work effectively and cooperatively with team members and external agencies.
• Ability to work with clients in a respectful and culturally sensitive manner.
• Ability to engage with emotionally heightened clients or clients facing stressful situations.
• Strong interpersonal and communication skills.

• This position requires Union membership.
• Applications will be accepted from applicants of all genders.
• Preference may be given to qualified Indigenous candidates as per Section 41 of the Human Rights Code.
• Remote work is unavailable.

• Extended health and dental
• Group life and AD&D
• Employee and Family Assistance Program
• 100% employer-paid premiums
• 3 weeks of vacation
• Public Service Pension Plan
• Access to VACFSS Staff Cultural Clinical Counselor and Elder
• Access to Indigenous Cultural Teachings as coordinated by the Agency
• Eligible for the VACFSS flex program

Please visit our careers page to see more job opportunities.