Journals Systems & Fulfillment Associate

Working Title Journals Systems & Fulfillment Associate

Department University Press-0933

The Journals Systems & Fulfillment Associate is housed in the Digital Assets & IT department and reports to the Manager of Digital Assets & IT. The position serves as a cross-functional operational resource for the Press with primary responsibility for journals systems management, fulfillment coordination, and external partner alignment. This role works at the intersection of journals support, platform‑based workflow administration, and digital operations.

The position coordinates journals systems and fulfillment workflows in THINK and related platforms; maintains accurate records; supports troubleshooting and exception handling; documents procedures; and works with internal staff and external partners to support smooth journals operations. The role collaborates closely with MPS/High Wire, journals project editors, the marketing team, business operations, and other Press staff to help ensure accurate, timely, and responsive service for subscribers, editors, sponsoring organizations, and internal stakeholders.

This role also supports other cross‑functional DAMIT operational needs as assigned, including ebook remediation, metadata or file cleanup, reporting support, workflow documentation, testing support, and related project work that helps align journals operations with the Press’s digital systems environment.

Remote work may be considered in accordance with the University of Nebraska’s Alternative Worksite program. More information is available at (Use the "Apply for this Job" box below)..

• Bachelor’s degree in Business, communications, publishing, information management, or related field; additional years of relevant experience may substitute for education on a year‑for‑year basis.
• Experience in customer service or operational support involving order processing, subscription administration, fulfillment coordination, or closely related workflow‑based administrative support.
• Strong written and verbal communication.
• Strong attention to detail.
• Ability to manage recurring deadline‑driven workflows.
• Ability to maintain accurate records and documentation.
• Proficiency with spreadsheets, databases, and standard office software.
• Ability to learn platform‑based systems quickly.
• Ability to coordinate tactfully with internal and external stakeholders.
• Ability to resolve routine workflow exceptions using established procedures and sound judgment.

• Bachelor’s degree in Business, communications, publishing, information management, or related field.
• Direct experience with journals, magazines, serials, or membership/subscription fulfillment in an academic, scholarly, association, or nonprofit publishing environment.
• Experience with THINK or comparable platform‑based workflows, outsourced fulfillment/customer‑service vendors, High Wire/MPS, order‑support workflows, or digital asset/data‑cleanup work.

• Generous paid time off including vacation, sick leave, parental leave, and holidays.
• Comprehensive insurance options including medical, dental, vision, and life coverage.
• Employee and dependent scholarship programs to pursue higher education.
• Retirement plans with university match.

Posted Salary $18.00/hr minimum

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