Assistor Communications Coordinator

AHCCCS Arizona Health Care Cost Containment System Accountability, Community, Innovation, Leadership, Passion, Quality, Respect, Courage, Teamwork Assistor Communications Coordinator Division of Member and Provider Services (DMPS)

Job Location:

Address: 150 N. 18th Ave., Phoenix, Arizona 85007

This position may offer the ability to work remotely, within Arizona, based upon the department's business needs and continual meeting of expected performance measures.

Salary: $40,560
FLSA Status:
Non-Exempt
Grade: 18
First Review of Resumes:
June 16, 2026

This position is part of DMPS Office of Communication Advocacy, Resolution and Enrollment’s (OCARE) specialized units dedicated to serving the Office of the Client Advocate (OCA), Community Partner - Assistor Organizations (CP‑AO) and Provider Services (PS) by resolving problems and responding to inquiries and concerns from high level sources within AHCCCS, AHCCCS providers, state and local government entities, members and community partner organizations.

The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, and commissions, many State employees participate in the State’s Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance.

• Be the point of contact for Assistors and site administrators who have issues that cannot be resolved via the Call Center. Process and monitor the CP‑AO Operations email requests via public folder.
• Responsible for the coordination of letter development, administrative signatures and approvals and execution of delivery including the mailing and electronic record keeping.
• Help develop and conduct Community Assistor training and presentations. Researching, developing, writing, testing, updating and publishing guidelines, standards and policies for the Community Partner organizations as it relates to their work as HEAplus Assistors. Support SharePoint unit operations.
• Facilitate and direct meetings with AHCCCS work units and other state agencies/organizations to identify Community Assistor Program, system changes, enhancements and participate in the submission of system change requests.
• Provide in‑depth research and ensure follow‑through on member, Assistor or provider issues from verbal or written correspondence. From customers as well as applicant issues regarding eligibility, medical care, quality of care or general information inquiries from AHCCCS leadership.
• Coordinate all outreach to Community Partner - Assistor Organizations. Conduct and participate in meetings/training for the Arizona Management System processes. Support and act as a lead to the CP‑AO Call Center in the absence of leadership.
• Work with eligibility administration staff, other AHCCCS work units and state agencies/organizations regarding rules practices and joint actions related to CP‑AO meetings.
• Discuss projects, clarify information, resolve and exchange information.

Knowledge

• Technical writing and reading level specific writing
• SharePoint, Microsoft Office (Excel advanced formatting, tracking changes, use of field codes)
• Health‑e‑Arizona Plus, Adobe and Web Works ePublisher
• Federal and State rules and regulations governing the Medicaid (Title XIX) and CHIP (Title XXI) programs
• Federal statutes and regulations and State statute, rules, policies, and procedures
• Project development, organization and prioritization
• Arizona Management System and lean concepts

Skills

• Effective communication skills in writing, speaking, and interaction with others, including listening and providing feedback
• Public‑speaking and hosting large meetings in‑person or virtual
• Analyzing – Capable of interpreting, evaluating, researching and problem solving
• Planning, negotiating, making decisions and meeting deadlines and specified goals using discretion and good judgment
• Organizing – Organized with materials and thought and able to prioritize work and assignments
• Working with computers to identify problems…