Customer Service Representative

Contractor Opportunity:
Health Admin Services Rep.

Location: Hybrid Position

Engagement Type: Contractor via Third-Party Supplier

Contracting Entity: Accenture

Supplier of Record: BCforward

Start Date: 7/20/2026

Duration: 12 Months with potential for extension

About the Role

We are seeking qualified contractors to fulfill the role of a Customer Service Representative - OHI Call Center, who will play a critical role in ensuring accurate health insurance information is captured and maintained. This position involves proactive outreach to insurance carriers, meticulous data entry, and adherence to quality standards. Your work directly supports compliance and operational efficiency, making you an essential part of the team.

This opportunity is open to individuals located in San Antonio TX and surrounding areas. Additionally, the role requires access to reliable internet and the ability to manage all responsibilities from a home office.

The project hours of operation will be Monday - Friday, candidate must be available to work an 8-hour shift between 7:00 AM to 4:00 PM Central Time, 3 days in office 2 days remote.

Contractors will be engaged and paid by a third-party payroll supplier,
BCforward
, which will serve as the employer of record for tax and compliance purposes.

• Make outbound/inbound calls to health insurance carriers to verify private health insurance details.
• Collect and confirm policy information through phone and web-based verification.
• Accurately enter insurance data into the Third Party Liability (TPL) database.
• Conduct special research and assist with additional tasks as assigned.

• Maintain a quality score of 98% or higher for all verification and data entry tasks.
• Ensure timely and accurate updates to client records in the system.
• Complete verification processes within established turnaround times.
• Support compliance by observing professional standards of conduct.

• TPL Database for insurance data entry and tracking.
• Health Insurance Carrier Web Portals for policy verification.
• Internal Communication Tools (e.g., email, chat platforms) for team coordination.
• Reporting Dashboards for monitoring quality and productivity metrics.

• High School Diploma or GED equivalent.
• Minimum of 2+ years experience in Customer Service in a call center environment.
• Minimum of 2+ years experience in data entry and navigation of web portals.
• 1 year experience with Microsoft Office.

• Strong verbal and written communication skills for professional interaction.
• Problem-solving abilities and attention to detail.
• Organizational and time-management skills to handle multiple tasks efficiently.
• Analytical and research skills for accurate verification.
• Ability to track projects for timely follow-up and completion.

Compensation for contractor roles supporting Accenture is determined by the contractor’s employer BCforward, and varies depending on factors such as location, role, skill set, and experience.

• California: $21–$27
• Colorado: $19–$24
• Cleveland, OH: $17–$22
• District of Columbia: $22–$28
• Illinois: $19–$24
• Maryland: $21–$26
• Maine: $18–$23
• Massachusetts: $22–$27
• Minnesota: $19–$24
• New York: $22–$28
• New Jersey: $21–$27
• Virginia: $20–$25
• Washington: $23–$29

BCforward offers a market competitive suite of benefits including major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k. For more information see BCforward benefits page.

Please register and submit your resume at Avature Contractor Exchange. Qualified candidates will be contacted by Accenture’s Direct Sourcing team for initial screening, then by BCforward for next steps.

This is a contractor role administered through a third-party payroll supplier. The supplier will determine compensation, benefits, and applicable employment policies. The contractor will not be eligible for employee benefits from Accenture.

The supplier will ensure compliance with applicable federal and state laws including ADA, FMLA, and local…