Workforce Operations Coordinator

Job Description

This is a remote position.

Paradigm is seeking a highly organized operations professional who thrives in fast‑moving environments where priorities shift quickly.

This role acts as the central hub for a 65‑person production team — managing incoming work, assigning tasks, balancing workloads, solving bottlenecks, and ensuring projects stay on track.

If you’ve worked in operations coordination, workforce planning, project coordination, dispatching, workflow management, scheduling, resource allocation, or high‑volume production environments, this could be a strong fit.

Type: 12‑Month Contract with potential extension or conversion

Location: Remote, USA (Approved States Only)

Benefits: Medical, dental, vision, life, 401K, PTO, and sick leave

• Assign tasks to team members based on workload, deadlines, and capacity
• Monitor project queues and adjust assignments when bottlenecks occur
• Track assignments from intake through completion
• Provide daily reporting on workload progress and task completion
• Monitor estimated hours vs actual hours worked
• Help solve staffing and resource allocation challenges
• Communicate project timelines and workload updates to internal stakeholders
• Escalate technical issues impacting workflow
• Partner with operations, project management, and technical teams to keep work moving
• Maintain accurate documentation and time tracking

• 2+ years of experience in operations coordination, workflow coordination, workforce planning, scheduling, dispatch, project coordination, or similar roles
• Experience managing high volumes of tasks or work assignments
• Experience working with deadlines and shifting priorities
• Strong analytical/problem‑solving skills
• Comfortable working cross‑functionally with multiple teams

• Resource planning experience
• Legal services experience
• Claims administration experience

Paradigm Information Services does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in the provision of employment opportunities and benefits.