Office Clerk; Part-Time

Location:

Salisbury, Maryland

We are seeking a Part‑time Office Clerk to support the District Manager, district staff, agents, and policyholders in our Delmarva, MD office. This role is central to the daily operations of the district office and is responsible for managing administrative processes, financial transactions, customer inquiries, and office organization.

• Customer Service & Communication
  :
  Answer incoming calls, assist customers, and relay messages promptly to agents and sales managers. Return phone calls and follow up on inquiries. Support agents with licensing, underwriting notifications, policyholder information, and Salesforce processes. Communicate with Home Office regarding policy status, claims, and underwriting.
• Payment Processing & Balancing
  :
  Process payments received by mail, drop box, walk‑in, or phone. Collect and reconcile client payments daily through the Salesforce “My Transactions Today” report. Maintain petty cash, balance daily transactions, and report out‑of‑balance amounts. Deposit money orders for cash collections. Monitor and clear the Administrator Deficiency Account within 24 hours. Complete weekly deposit sign‑off reports and submit to the District Manager.
  
  Conduct monthly reviews of money order and check transactions for accuracy and report unresolved balances to the District Manager.
• Data Entry & Document Management
  :
  Enter paper applications into FDE Batch, scan, and index documents (claims, underwriting, policy administration, policy delivery receipts) into the imaging system. Review Imaging Control Reports and ensure compliance with retention policies. Manage incoming email and mail: distribute, print, file, and process according to procedures. Prepare and ship outgoing mail for customers, agents, and Home Office. Follow company document retention policies, including shredding, storage, and imaging timelines.
• District & Agent Support
  :
  Maintain a secure and organized district office and supply room. Order and manage office supplies, company forms, and postage. Manage Premium Receipt Books: request, print, and mail to customers or agents as needed. Provide general support to the District Manager and staff and assist with additional tasks or initiatives as assigned.
• Equipment & Facilities
  :
  Submit and track service requests for office equipment. Ensure adequate supply levels are maintained through centralized ordering systems.

• Education:
  
  High school diploma or equivalent required.
• Experience:
  
  Minimum 1+ years of administrative, office, or customer service experience; prior insurance or financial services experience preferred.
• Skills:
  
  Strong organizational, time‑management, and multitasking abilities. Excellent verbal and written communication skills. Ability to manage financial transactions with accuracy and accountability. Proficiency in MS Outlook, Excel, Word, and Salesforce (preferred). Strong customer‑service mindset and willingness to assist both clients and internal staff.

• Health and dental plans available within the first month of employment.
• 401(k) match and Health Spending Accounts.
• Tuition Assistance Program and paid certifications for continuing education.
• Volunteer and community service opportunities through United Way.
• Generous paid time off and business‑casual dress policy.
• Employee discounts on shopping, dining, and travel through Kemper Perks.

Kemper is proud to be an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, or any other status protected by the laws or regulations in the locations where we operate. We are committed to supporting diversity and equality across our organization and work diligently to maintain a workplace free from discrimination.

Kemper will never request personal information such as your social security number or banking information via text or email. Additionally, Kemper does not use external messaging applications like Wire App or Skype to communicate with candidates. If you receive such a message, delete it. Kemper does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Kemper and will not be obligated to pay a placement fee.