Empathetic CSR - Wheelchair Services; In-Person, Amherst

Position: Empathetic CSR - Wheelchair Services (In-Person, Amherst)
This position supports the Wheelchair Operations programs by answering phone and email communications with program consumers and partner organizations. The ideal candidate has the ability to communicate professionally and effectively, with kindness and empathy, by phone, email and in person.

Schedule Monday through Friday, 35 hours per week 9am-4:30pm with Benefits Location - Amherst, MA (In Person)

Job Responsibilities Answer phone calls and manage phone requests and inquiries in a helpful and professional manner.

Schedule appointment when repairs are necessary.

Assists in completion of work orders which may involve but is not limited to verification that all necessary information is documented, equipment detail entry, and verification of eligibility

Order management, coordinating with staff, consumer, and equipment providers.

Performs a variety of data entry, clerical support tasks, assists with physical inventory, and accepts delivery of goods when necessary

Previous customer service experience.

Ability to work independently and problem solve

Ability to communicate effectively professionally and efficiently over the phone or in person

Strong attention to detail.

Computer proficient Including Windows 10, Excel, Word and Outlook.

High School Diploma or G.E.D.Ability to multi task

Fast and accurate typing/data entry skills

Preferred Qualifications Bilingual literacy:
English/Spanish Familiarity with HIPAA or related information security and privacy practices

Experience working with people with disabilities or home-based support services

Experience with CRM database systems.

Physical Demands Communication on phone or computer Frequently Attending trainings and meetings Frequently Daily Documentation Frequently
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