Coordinator - Group ; Remote

This Coordinator, Level 2, position with a focus on incentive travel is divided between 40% Incentive Travel (IIT) Program Fulfillment, and 60% Group Travel Management. The Coordinator, Level 2, will work closely with the Strategic Account Manager, Account Lead or Meeting Owner and the client to understand the program goals and objectives as they are related to IIT packages, group air and awarded services for each program.

The Coordinator, Level 2, then focuses on the administration and tactical operations of managing IIT programs and attendee air services, in order to provide optimal services to the account in support of those goals. The Coordinator, Level 2, must be able to work effectively and efficiently with internal support teams, external clients, and attendees to ensure satisfaction with travel services.

• Secure timely and accurate air/hotel/car reservations consisting of domestic and international itineraries according to set program parameters
• Prepare airfare analysis / group fare quotes
• Utilize proper airline discounts; either M&IW or client’s and track savings
• Knowledge of exchanges, voids, refunds and debit memos
• Monitor flight arrivals and departures for your programs via Safe To Go
• Provide assistance to travelers through all stages of the booking process, including itinerary modifications after ticketing

• Communicate and coordinate with fellow fulfillment team members
• Prepare and send IIT travel documents electronically or print and ship to winners
• Update redemption and program master IIT grids with commission and fulfillment details
• Prepare and send post IIT program summaries

• Provide quality control processes for your reports. Examples include: A/D Report vs. Hotel Rooming list; cross checking to ensure all attendee registration are booked and ticketed
• If aligned on a team, communicate with the Attendee Registration Coordinator any changes to registration which effect hotel dates; example; attendee arriving early due to flight availability whereas additional hotel night would be required
• If aligned on a team, communicate to Program Owner any items of concern not limited to deviations and high airfare costs
• If aligned on a team, communicate to onsite lead any delays/cancellations on arrival and departure days
• Adhere to program airline budget per program
• Review and correct final billing within 2 weeks from program end date

• As requested, provide quality on‑site assistance for the programs

• Attend internal & external training (Apollo) and networking opportunities to further your industry knowledge
• Seek out training and advancement by working with senior individuals and leaders in the department
• Keep updated on all airline procedural changes

This position includes a set of nonessential physical activities associated with onsite event support. These activities are not fundamental to the core duties of the Group Travel Coordinator role but may be required during live event execution. While the essential functions of the position center on planning, coordination, communication, client management, and project leadership, certain onsite tasks involve physical activity that supports event operations and if unable to perform these physical activities the company needs to know.

Physical activities include, but are not limited to the following:

• Movement & Positioning:
  Frequent standing and walking are required, particularly during event setup and teardown, registration, and onsite administration. Extended periods on one’s feet are common throughout an event, often up to 4 hours without a rest break. A typical onsite day may last 8 to 14 hours, depending on client needs and agreements.
• Sitting:
  Occasional sitting is required during planning meetings, travel to and from event sites, computer‑based work, or registration duties.
• Lifting and Carrying:
  Ability to lift, carry, push, or pull event materials, supplies, signage, or equipment weighing 25 to 40 pounds. Items over 25 pounds require assistance from another M&IW team…