Associate , Document Services

Position: Associate I, Document Services
Join our team - and take the next step in achieving a fulfilling career!

What We DoAt Card Works, we aim to help people connect with possibility and opportunity using our financial servicing expertise. Building meaningful, long-term relationships with consumers, our employees, and our clients is what matters most.

Who We Are Card Works , Inc. is a diversified consumer finance service provider and parent company of Card Works Servicing, LLC, Merrick Bank and Carson Smithfield, LLC.Card Works Servicing, LLC provides end-to end operational servicing functions for credit cards, secured cards, and installment loans. We service consumer and small business loans across the credit spectrum and offers backup servicing and due diligence services to capital providers and trustees.

Merrick Bank is an FDIC-insured Utah Industrial Loan Bank. Merrick operates three main business lines: credit cards, recreational lending, and merchant services.

Carson Smithfield, LLC provides a variety of post-charge-off debt recovery services, including digital self-service, IVR, live agent, and external agency management.

Position Summary This role is primarily responsible for the handling of incoming and outgoing mail, return mail, as well as preparation for our scanning operations by our vendor. Specifically, this role handles the distribution and collection of incoming mail and return mail, preparation, processing and forwarding of outgoing mail and determining, affixing, and recording postage on registered mail/packages, check handling for our Settlement Services department, and other mail room functions as required and as the needs of the company evolve.

As an Associate in the mailroom, this position also requires performing administrative and clerical duties inherent in the mail handling process and providing operational and customer support regarding these processes.

Essential Functions As assigned, tracks incoming mail, return mail, correspondence, checks, etc., and processes incoming/ outgoing overnight packages

Reviews, sorts, and prepares incoming mail to be forwarded for imaging

Assists other departments as needed

Maintains knowledge of current policy and procedure changes and updates, and serves as a resource to clients, and external departments

Handles the printing, folding, and stuffing for outgoing correspondence to customers

Processes ad-hoc scanning requests as received by other operational areas

Performs delivery of mail to appropriate personnel and departments as needed

Captures and destroys returned cards

Fulfills special mailing requests as needed from other departments

Adheres to the regulatory time frames and controls within the department and business unit Other functions and duties as required by management/evolving needs of the department.

Education and Experience:

High School Diploma or its equivalent education required

One (1) year of related operations, support, or mailroom experience highly desirable

One (1) year of credit card or banking industry experience is a plus Experience working with computers is required

Summary of

Qualifications:

Must be able to work under pressure along with solid time management and problem-solving skills

Keyboarding proficiency

Familiarity with Windows based computer applications

Ability to work under pressure; flexibility and willingness to work at a rapid pace Ability to understand and carry out oral and written instructions

Ability to compose simple correspondence

Ability to communicate with others and to assimilate and understand information, in a manner consistent with essential job functions

Ability to multi-task is essential

Must be able to complete work within required time frames

Must problem solve in an effective and efficient manner

Must demonstrate strong verbal and written communication skills

Work Environment/Physical Demands:

Due to the work requirements of this role, it is performed 100% onsite with no possibility for remote work. The ideal candidate will work from the Woodbury, NY office location.

Work is in an office environment, sustained posture in a seated position for prolonged periods of time; works with computer equipment for prolonged periods of time.#INDHPThe salary…