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Position: Job Page
DEPARTMENT OF REVENUE
Funding Arizona's future through excellence in innovation, exceptional customer service and public servant-led continuous improvement.
LICENSING CLERK

Job Location:

Division of Taxpayer Services
1600 W Monroe Street, Phoenix, AZ 85007

Posting Details:

Salary: $16.82 Hourly
Grade: 14
Closing Date: 5/25/26

Job Summary:

Would you like to be part of an amazing team that helps Arizonans thrive? At the Department of Revenue (ADOR) our mission is to Serve Taxpayers! ADOR is looking for individuals who are committed to service, community, and teamwork. To learn more about ADOR please visit azdor.gov. Come Join the ADOR Team!

The Licensing Clerk is responsible for receiving, sorting, and distributing requests that are sent via mail and/or written correspondence for License and Registration, Business One Stop, and Peer to Peer Car Sharing and/or other departments within the agency. This role ensures that team members receive processing requests in a timely manner to ensure a quality taxpayer experience.

This position is full time in office M-F

The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, and commissions, many State employees participate in the State's Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance.

Job Duties:

Essential Duties and Responsibilities include but are not limited to:

Administrative and Mail Distribution:

• Receives, sorts, and distributes requests that are sent via mail and/or written correspondence to appropriate team members in a timely manner
• Distributes mail to team members via in-person or by scanning documents and sending to team members via email
• Maintains basic mailing records and retention schedules for organization and inventory purposes
• Manages assigned workload and services
• Creates denial letters from a standard format to be mailed to taxpayers
  
  Agency/Department Compliance & Continuous Improvement:
• Remains current on all laws, regulations, policies, and best practices related to taxation through regular engagement in activities such as: self-directed research, conferring with other practitioners and technical experts; subscriptions to regulatory/legal/industry newsletters and briefs; membership industry associations and attendance at meetings/events; and or participation in training and others continuing education opportunities.
  
  Actively contributes to team and individual effectiveness through the following:
• Attends staff meetings and huddles of work unit or district; and may cascade and track information as indicated
• Completes all required training in a timely manner.
• Participates in assigned work teams as appropriate.
• May complete periodic metrics, projects, huddle boards and reports as requested.
• Prepares for and actively participates in 1:1 coaching with supervisor
• Maximizes work processes and deliverables through lean principles within the Arizona Management System (AMS); and provides recommendations for process improvement, and engages in continuous improvement efforts as assigned.

Knowledge, Skills & Abilities (KSAs):

Knowledge

• Basic knowledge of principles and processes for providing customer and personal services
• Basic knowledge of mail sorting and distribution methods
  
  Skills
• Effective verbal, written, and active listening skills
• Effective customer service skills to include conflict de-escalation and resolution techniques
• Basic mathematical skills such as addition, subtraction, multiplication, division, percentage, and averages
• Keyboarding/typing at least 40 wpm and 10-key skills
• Effective interpersonal skills and demeanor
• Effective organization and time management skills
• Proficiency in the use of basic office equipment
• Proficient in the use of a PC in a Windows environment; in the use of the Internet; in the use of MS Office Applications such as Outlook, Word and Excel; and in the use of Google Suite applications such as Gmail, Sheets, Docs, and Drive
  
  Abilities
• Ability to clear a comprehensive background and clearance process that includes an Arizona tax compliance verification, and a criminal background check through the FBI via level one fingerprint clearance through the Arizona Department of Public Safety
• Ability to read and understand a variety of Licensing and Registration materials for proper distribution of mail
• Ability to work a primarily in-office schedule, with limited remote work within the State of Arizona
• Ability to work with a high degree of autonomy and also participate collaboratively as part of a team
• Ability to work in a confidential manner, ensuring information is shared with internal and external individuals in an appropriate manner
• Ability to understand and solve problems by applying basic analytical skills to include collecting all the relevant information and data needed to address the problem; organizing, classifying…