Substitute, Frontline Time Coordinator FTE

Job Title

Substitute, Frontline, & Benefit Time Coordinator

Central Office, Natick, Massachusetts

Chief People and Communications Officer (or designee)

0.6 FTE (4 hours, 48 minutes per day)

$174.89 per day
Benefits Eligible:
Yes

The Substitute, Frontline & Benefit Time Coordinator is responsible for overseeing the district’s substitute staffing systems, managing employee absences and benefit time, and ensuring efficient, equitable coverage across all schools. The role is being redesigned to align with increased automation through Frontline, improved operational efficiency, and the expanded scope of the HR & Communications office.

• Maintain, hire and manage the district substitute pool.
• Monitor substitute availability, assignments, and long-term placements.
• Ensure equitable distribution of substitutes across all schools.
• Analyze substitute usage, trends, and cost drivers.
• Support development and implementation of building-based substitute models.

• Serve as a primary district liaison with Frontline.
• Lead implementation and optimization of automated substitute assignment features.
• Maintain system accuracy, data integrity, and functionality.
• Troubleshoot system issues in coordination with Frontline support.
• Monitor system usage and ensure full utilization across schools.
• Train staff on Frontline and updated workflows.

• Oversee employee absences (paid and unpaid).
• Track and manage benefit time usage.
• Ensure compliance with district policies, contracts, and procedures.
• Coordinate closely with HR and Payroll.
• Support staff with absence and benefit-related questions and requests.

• Train school administrators and administrative assistants on systems and processes.
• Provide ongoing in-person support to schools.
• Develop and maintain clear procedures and guidance materials.
• Communicate updates and changes across the district.

• Conduct analysis of substitute usage and staffing trends.
• Identify inefficiencies and recommend improvements.
• Prepare reports for district leadership.
• Support strategic decision-making related to staffing and operations.

• Collaborate with HR, Payroll, and school leadership.
• Support onboarding and employment verification for substitutes.
• Maintain clear communication with staff and stakeholders.

This position will work at Natick Public Schools Central Office with possible occasional/temporary remote work as approved by the supervisor.

• Regular presence in district schools and/or central office.
• Direct support for school-based staff and administrators.
• On-site training and implementation support.

• Bachelor’s degree preferred or equivalent experience.
• Experience with scheduling or workforce management systems (Frontline preferred).
• Strong organizational and data management skills.
• Ability to analyze data and identify trends.
• Excellent communication and training skills.
• Experience in a school district or similar environment preferred.
• Citizenship, residency or work visa required.

• Systems thinking and process improvement.
• Strong attention to detail and accuracy.
• Problem-solving and adaptability.
• Ability to manage multiple priorities.
• Collaboration and relationship-building.
• Customer service orientation.

The Natick Public Schools do not discriminate on the basis of age, race, creed, color, religion, nationality, sex, sexual orientation, gender identity, disability, pregnancy, pregnancy-related conditions, physical and intellectual differences, immigration status, homeless status, or any other class protected by law.

• Jennifer Hemenway
• 13
  
  E. Central Street
• Natick, Massachusetts 01760
• Phone: 508‑647‑6502
• Email: jhemenway