Accommodations Coordinator

Williams College seeks an organized and detail-oriented Accommodations Coordinator to provide front‑line support across two student‑facing campus departments:
Housing and the Office of Accessible Education (OAE). The Accommodations Coordinator will serve as a primary point of contact for students navigating accommodation requests, with a particular focus on providing support and fostering interoffice collaboration in the housing accommodations process.

As part of a dynamic and collaborative team, the Accommodations Coordinator is responsible for managing daily communications, tracking accommodation requests in specialized software platforms, and helping to ensure the smooth operation of critical workflows related to housing selection and the implementation of student disability accommodations, including the launch of a new campus Testing Center.

• Greet visitors and respond to inquiries across phone, email, and digital ticketing systems while strictly maintaining student privacy and confidentiality.
• Support and collaborate with campus partners on the Housing Accommodations Review Team to record and communicate student housing accommodation determinations.
• Manage outreach and information resources, including scheduled communications and website content.
• Monitor and track all accommodation requests, generating follow‑up communications to students, faculty, and staff, as needed.
• Operate and maintain information systems and software to track and report on accommodation workflows.
• Coordinate testing room reservations for midterm and final exams, managing a centralized, proctored testing center during high‑volume exam periods.
• Assist with the hiring and supervision of student front desk staff within OAE.
• Support other departmental projects and initiatives as needed.

• High School diploma or equivalent.
• Ability to maintain a professional, calm, and collaborative approach when navigating sensitive personal health information or addressing community concerns.
• Strong organizational and problem‑solving skills with an attention to detail.
• Ability to communicate effectively in speech and writing, balancing professionalism, efficiency, and compassion.
• Ability to work either independently or as part of a team, balance competing timelines, and organize details.
• A commitment to maintaining high standards of privacy and confidentiality.
• Ability to work effectively with a diverse population of students, faculty, and staff.
• Experience learning new software and comfort navigating evolving digital tools and technologies.

• A Bachelor's degree or at least two years of professional experience supporting students within a higher education setting is preferred.
• Knowledge and experience with Star Rez and/or Accommodate database systems.

Hybrid on‑site/remote work arrangements may be available one day per week with approval for employees based in NY, MA, CT, or VT; subject to review and revision as policy evolves. Remote work may be temporarily unavailable at certain times of the year due to the role's responsibilities.

Pay range is from $24.00 – $26.00 per hour, commensurate with experience.

Employment at Williams is contingent on the verification of background information submitted by the applicant, including the completion of a criminal record check, and education when applicable. Decisions regarding appointments, promotions, and conditions of employment comply with applicable federal or state law prohibiting discrimination based on race, color, sex, national origin, religion, age, disability, marital status, sexual orientation, gender identity or expression, ancestry, or military service.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Beyond meeting fully its legal obligations for non‑discrimination, Williams College is committed to building a diverse and inclusive community where members from all backgrounds can live, learn, and thrive.

As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations.