Clerical Supervisor - Westmoreland County Assistance Office

Do you want your clerical and supervisory work to support a team that helps connect Pennsylvania residents with a broad range of services and assistance for themselves and their families? Apply for this Clerical Supervisor 1 position with the Westmoreland County Assistance Office (CAO). As part of our supervisory team, you will be responsible for overseeing clerical workers who support professional income maintenance staff, as well as collaborating with other Clerical Supervisors to keep all daily office functions running smoothly.

Take the next step in your career and help create lasting, positive change with us!

As a Clerical Supervisor 1 with the Westmoreland CAO, you will oversee clerical staff who support income maintenance operations that help community members apply for and access important services. We will rely on your leadership, coordination, and teamwork skills to keep essential processes on track. Your responsibilities in this role will include:

• Clerical Oversight: Plan, assign, and distribute work; review all aspects of work by the clerical team to ensure it is completed timely and accurately
• Supervisory Duties: Set daily schedules to ensure adequate clerical coverage, complete performance reviews, interview candidates for clerical vacancies, and complete other related duties
• Provide Training: Explain and instruct staff in processing methods and procedures; interpret and apply income maintenance program related policies, procedures, and regulations
• Workflow Efficiency: Monitor daily mail, phone calls, front desk work, scanning, data entry, and all other incoming workflow; coordinate with other supervisors to prevent or address backlogs; and participate in clerical work as needed
• Customer Support: Interact objectively and with sensitivity with coworkers, applicants, and customers in stressful or difficult situations; maintain a complaint log; and help resolve grievances
• Program Coordination: Serve as an Electronic Benefits Transfer (EBT) Coordinator and as Clerical Low Income Home Energy Assistance Program (LIHEAP) Coordinator by maintaining practical, clerical processes for both programs

Interested in learning more? Additional details regarding this position can be found in the position description.

• Full-time employment
• Work hours are 8:30 AM to 5:00 PM, Monday - Friday, with a 60-minute lunch.
• Telework: You may have the opportunity to work from home (telework) part-time, after successful completion of the probationary period. Specific details of the telework schedule will be discussed during the interview process. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Greensburg, PA.
  
  The ability to telework is subject to change at any time. Additional details may be provided during the interview.
• Salary: Selected candidates who are new to employment within the Commonwealth of Pennsylvania will begin employment at the starting annual salary of $40,685 (before taxes).
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

• One year as a Clerical Assistant 2 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or
• One year of moderately complex clerical experience; or
• An equivalent combination of experience and training.

• You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency Guidelines.
• Hiring preference for this vacancy may be given to candidates who live within Westmoreland County. If no eligible candidates who live within Westmoreland County apply for this position, candidates who reside in other counties may be considered.
• You must be able to perform essential job functions.

• A conditional offer of employment will require submission of criminal history reports. See hiring agency contact information.

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
• If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
• Your application must be submitted by the posting closing date.
• Failure to comply with the above application requirements may eliminate you from consideration for this position.
• All…