Selling Administrator

Why Everstory

At Everstory Partners, our mission is to create supportive spaces where individuals and families can find solace, meaning, and hope in the midst of loss. At the heart of our mission is a deep understanding of the profound and complex nature of grief. Every person’s journey through loss is unique, and we are committed to providing compassionate and personalized support. We also believe that grief is not a problem to be solved or a burden to manage alone, but rather a natural and beautiful part of the human experience.

Backed by our national strength and our local partners, our role is to be a steady presence, a source of comfort and guidance, and a partner in celebrating the life and legacy of the person who has passed.

Full-time

The Administrator role at Everstory is multi‑faceted with the ability to learn multiple parts of the business while supporting our customers and team members. In this position, no two days will be the same. You will be responsible for creating a customer‑focused environment with every interaction through answering phones, scheduling appointments, helping onboard team members, and assisting your location’s leadership team.

You will also be responsible for:

• Contract processing and quality control, including verification that all contracts are valid before entry.
• Banking duties: cash receipt entry, deposit slips, credit card transactions and bank deposits. May include trips to the bank for actual cash deposits.
• Cemetery daily processing of IOAs (Interment Order and Authorization), following company standards and policies.
• Selling at‑need and pre‑need business in a cemetery location by meeting with customers and families prior to and at the time of need, explaining Everstory products for the location, and offering the best service and options for the deceased.
• Entering and tracking sales using Everstory CRM.
• File maintenance and record keeping: update customer files including all new sales and burials. Scan all documentation as required. Maintain records of all memos, e‑mails, corporate policies, and programs implemented.
• Human Resources: coordinate onboarding responsibilities as needed.
• Accounts Payable: insure all bills are paid promptly. Process all purchases and invoices through the current system.
• Accounts Receivable: collection of past and present balance amounts due for any delinquent location customer contracts.
• Deeds and certificates: provide deeds and certificates to Sales Management each week. Log and process according to your location and or state guidelines. Trust certificates: check for accuracy, compare to contracts, sign and place in custom file return (email) to the Home Office Trust Department.
• Work and memorial orders – order memorials when PIF (Paid in Full). Manage work orders for park services.
• White board meetings – take part in daily meetings between administration, maintenance, and sales departments.
• Reporting: may include trust, state required, and month‑end processing.

• Multi‑line phone skills required.
• Filing skills (alphabetically). Ability to type 40 words per minute with minimal errors and data entry skills.
• Basic math and computer skills including Word and Excel applications or Google equivalents.
• Ability to abide by all company policies and keep all employee and customer information confidential.
• Excellent customer service skills and optimal interpersonal skills.
• Proficient organizational skills.
• Ability to multitask efficiently and work well independently or as part of a team.
• Ability to effectively and quickly complete tasks and assignments and meet deadlines.
• Must possess a valid state driver’s license and have access to a personal vehicle for some locations.
• High school equivalency required.
• Minimum of one‑year experience in administration or customer service.
• This position requires availability to work some holidays, evenings and weekends as needed.

Everstory Partners is proud to provide our employees with a quality work environment and opportunities for both personal and professional growth. As part of our ongoing commitment, we offer a competitive benefits package for our full‑time employees…