Unemployment Claims Assistant - AZ, On Site

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About Us

Vensure Employer Solutions is the largest privately held organization in the HR technology and service sector, providing a comprehensive portfolio of solutions, including HR/HCM technology, managed services, and global business process outsourcing (BPO). The company and its service providers collectively serve over 95,000 businesses and process over $135B in annual payroll. As a "One Employer Solution" headquartered in Chandler, Arizona, Vensure helps thousands of businesses streamline and grow their operations with custom strategies that benefit both employers and employees.

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Position Summary

The Unemployment Claims Assistant provides administrative support to the Unemployment Services team.

Essential Duties and Responsibilities

Process and distribute inbound mail, email, cases, and inquiries.

Facilitates outbound mail.

Maintain client and claim data in Unemployment Tracking software.

Organize and maintain filing systems, update various tracking systems.

Ensures timely entry of sensitive information to meet procedural deadlines.

Assist with birthday and anniversary recognition, maintenance of team calendar, team meeting/event coordination and preparation.

May assist with special projects as assigned.

Knowledge, Skills, and Abilities

A strong drive to deliver exceptional client support to both external and internal customers.

A flexible, positive attitude, and a dedicated team player and collaborator.

Strong organizational skills, attention to detail, and follow-through.

Ability to communicate clearly, concisely, and proactively, both verbally and in writing.

Capability to learn multiple HRIS (Human Resources Information System) platforms and vendor partner platforms.

Familiarity with Microsoft Office applications.

Drive to learn, grow, and contribute to the overall success of the company

Ability to thrive in a modern, collaborative international environment, effectively using video conferencing, chat, email, and phone to maintain strong team communication.

Education & Experience

High School Diploma or equivalent combination of experience, skills, education (including other relevant non-traditional degree programs, certifications, or job training programs) preferred.

Prior work experience in an office environment is preferred but not required.

Required Licenses and/or Certifications

None

This position is eligible for the following benefits:

Health Insurance:
Medical, dental, and vision coverage

Retirement Plan: 401(k) with company match

Paid Time Off: PTO, Holidays, Parental leave and Sick Leave provided as required by applicable state law

Other Benefits:
Life insurance, short term disability, long term disability, employee assistance program (EAP), flexible spending account (FSA), health savings account (HSA), Identity theft protection, critical illness, accident, cancer, hospital protection, legal and pet insurance.