AnswerHub Coordinator

Job Description

Job:
Answer Hub Coordinator

Location:

Fresno, CA 93711

Pay: $23 - $25/hr D.O.E.

Schedule:

M - F Business Hours, 8a - 5p

Full Time, In Office

Great Benefits Including:
Medical, Dental, Vision, & More...

• Serve as Primary Point of Contact For Incoming Calls & Effectively Manage Support Tickets From Our Strategic Partners & Field Offices
• Answer Incoming Calls & Manage Tickets For Issues
• Collaborate Closely With IT & Other Home Office Departments to Effectively Address Questions & Concerns Related to Our Pride Staff System
• Create & Update Instructional Documentation For Training Purposes & Manage Respective Recurring Tasks
• Collaborate Closely With Various Home Office Departments, Including IT, to Efficiently Address & Resolve a Wide Range of Questions & Concerns Related to The Pride Staff System & Operational Processes
• Developing & Updating Comprehensive Instructional Documentation & Guides to Support Internal Training Initiatives & Enhance User Self-Sufficiency
• Proactively Managing Respective Recurring Tasks to Ensure Operational Efficiency & Maintain Consistent Service Levels
• Identify Opportunities For Process Improvement Within The Answer Hub System & Contribute to Solutions That Enhance Overall Support Capabilities
• Assist With Additional Duties as Assigned

• High School Diploma or Equivalent Required
• Demonstrates Excellent Customer Service Skills
• Must Have Solid Computer Skills & Knowledge of MS Word, Excel, PowerPoint & Google Products
• Has Multiple Years of Troubleshooting Technology Issues With Success
• Demonstrates Excellent Written & Verbal Communication Skills
• Must Have a Strong Work Ethic Coupled With Superb Organizational Skills
• Must be Able to Think Creatively to Resolve Issues
• Must be Self-Motivated With a Positive Attitude
• Must be Comfortable Working in an Administrative Computer Environment
• Must be Able to Sit For Extended Periods With Incidental Bending, Stooping, & Lifting

• Must be 18+ Years Old
• Must be Willing to Submit to a Pre-Employment Background Check
• Must be Willing to Submit to a Drug Screen
• Must be Able to Provide Proof of Eligibility to Work in The U.S.