Sales Support Representative - Ste. Genevieve

Job Details

Level: Entry

Job Location:

ASB Corp MO - Sainte Genevieve, MO 63670

Salary Range: $17.50 - $18.00

Job Category:
Customer Service

American Solutions for Business (ASB) is an employee‑owned company that helps customers with print, branded merchandise, eCommerce, and fulfillment services. Founded in 1981, ASB has grown to be one of the largest distributors in the industry.

Start your career journey with ASB as a Sales Support Representative. In this role you will focus on processing sales orders, vendor invoices, and billing. You will also support assigned sales associates by providing updates on order status and fulfillment programs, communicating with clients, vendors, and internal home office teams.

This position will require working on site in Ste. Genevieve, MO up to the first year and then will have the opportunity to be hybrid and/or remote.

In this role you will:

• Process sales orders, discrepancies, inventory documents daily according to established department policies and procedures, including: ensure all incoming orders are received, entered, and saved into the order management system and tagged in the workflow management system (Mfiles); utilize ASB platforms to process orders daily by performing data entry functions on purchase and sales orders based on specific program requirements, attaching all correspondence and documents related to the order;
  
  match vendor invoices and warehouse packing slips to purchase orders; invoice customer upon receipt of all paperwork, verifying costs are accounted for and are accurate.
• Provide timely support, research, and feedback regarding the status of orders, concerns and/or pending changes as it relates to orders, such as: contacting vendors regarding missing vendor invoices or documentation of credits applied to an account; contacting sales associates regarding missing purchase orders and providing scanned versions of invoices; collaborate with inventory, finance, and other home office support teams to meet or exceed sales, client, and vendor expectations by coordinating updates when warehouse or vendor removes old merchandise, gathering and preparing information for credit memos, inputting orders for warehouse and remote locations, gathering inventory receiving documents and forwarding documentation to Inventory Team for receipt completion, and assisting with inventory reconciliation as required.
• Run and review various reports daily and weekly to manage the status of orders, freight integration, shipping detail accuracy, and aged invoices, utilizing the information to process, prepare and/or notify sales associates, home office department or vendor for necessary information needed to complete orders or discrepancies noted on reports.
• Collaborate with sales associates to create professional working relationships.

We are proud to offer a comprehensive range of benefits designed to support your well‑being, career growth, and work‑life balance.

• Comprehensive Medical
• Dental/Vision
• PTO
• Volunteer Time Off
• Paid Holidays
• Tuition Reimbursement
• Employee Ownership
• 401K
• And more!

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or

Experience:

Required – High school diploma or general education degree (GED); plus six months to one year previous work experience or education in customer service, accounting or inventory control.

• Client Focus
• Flexibility
• Problem Solving/Analysis
• Organizational Skills
• Time Management
• Technical Capacity
• Communication Proficiency
• Teamwork Orientation

Ability to read and interpret documents such as procedure manuals, purchase orders, vouchers and invoices. Must be able to effectively write routine reports and correspondence. Ability to speak effectively with fellow employees, management, and sales associates of the organization.

Ability to calculate figures and amounts such as discounts, interest, commissions and percentages.

Ability to solve practical problems and deal…