Customer Experience Ambassador

Job Title

Customer Experience Ambassador

The Customer Experience Ambassador plays a vital role in ensuring the seamless and timely execution of all tasks related to Workspace Services. Your primary objective is to cultivate a productive and well‑organized work environment that aligns with the broader objectives of our client. Operating from their HQ office in Norwalk, this role is pivotal in supporting day‑to‑day on‑site operations and addressing local business needs.

As the primary on‑the‑ground resource for office operations, this role proactively identifies opportunities to enhance efficiency, elevate employee experience, and optimize workplace functionality. The Sr Coordinator ensures a 5‑star experience for staff, visitors, and contractors while maintaining a safe, welcoming, and well‑functioning environment. By handling both logistical and physical space matters with a high level of autonomy, they enable the business to remain focused on its core tasks.

Operating at the intersection of hospitality, workplace services, and facilities operations, they take ownership of maintaining a productive and engaging workplace with a strong commitment to excellence.

• Manage the operational aspects of Facilities Management & Workspace Services (soft & hard) for our client in a highly professional setting.
• Ensure operational excellence in Reception and Administrative Support:
  • Serve as the primary front‑of‑house representative, ensuring a professional, welcoming, and well‑organized reception experience for employees and visitors.
  • Manage all reception duties, including greeting guests, handling visitor check‑ins, and directing inquiries to the appropriate contacts.
  • Maintain accurate logs of shipments, visitor records, guest access badge distribution, and office inventory.
  • Manage incoming communication by answering calls, responding to emails, and handling mail and package distribution efficiently.
• Meeting Room & Hospitality Support:
  • Ensure meeting rooms are always ready by overseeing cleanliness, setup, and functionality, including AV equipment checks and room organization.
  • Support event and meeting setup logistics, including catering, furniture arrangement, seating placement, and assist IT with AV equipment testing and coordination.
  • Collaborate with BHI Workspace Experience team, BHI HR, and onsite Brand representatives to plan and execute engaging internal events and celebrations.
  • Support local event planning, new hire orientations, Town Hall, Board week, and other ad hoc meetings.
• Office and Workplace Support:
  • Proactively inspect office areas, systems, rooms, and common areas and coordinate maintenance and repairs.
  • Manage inventory and order office supplies, pantry consumables, and cleaning products.
  • Coordinate weekly lunch for BHI as part of “Together Tuesdays.”
  • Serve as a liaison with cleaning teams, proactively coordinating schedules and standards.
  • Support client’s sustainability initiatives including sustainable waste management and energy conservation.
  • Manage office facility related requests, vendor management, occupancy/utilization reporting, and identify operational efficiencies and cost savings opportunities.
• Health & Safety:
  • Support the implementation and adherence to health and safety protocols in partnership with BHI HR and Brand leaders.
  • Participate in the Local Incident Response Team (LIRT) for crisis management preparedness.
• Handle ad‑hoc operational and administrative tasks as needed to ensure workplace services run efficiently and smoothly.
• Availability is on‑site, Monday – Friday during business hours; remote work options are not available. May be asked for after‑hours overtime with advance notice.

• Communication: Comfortable corresponding with executive level clients and interacting with individuals at all levels.
• EQ: Showcase exceptional emotional intelligence and empathy.
• Organized: Detail oriented, confident self‑starter with exceptional organizational skills.
• Proactive: Maintain a “can do” mentality with the ability to act with minimal information.
• Leader: Represents the goals and culture of the program and client.
• Character: Demonstrate…