Customer Service Representitive

Work With a Local Team That Values Helpful Service and Honest Communication

Are you friendly, confident, and motivated? Do you thrive in a fast-paced environment where no two days are the same? Mr. Spring Garage Doors is looking for a smart, detail-oriented Sales/Dispatch/CSR Representative to serve as the backbone of our office operations.

As an office administrator, you will be the face and voice of our company—handling phone sales, managing technician schedules, and assisting walk-in customers. If you love multitasking, helping people, and being part of a supportive team, we want to see what you’ve got!

• Customer Intake: Answer incoming calls, handle inquiries across multiple platforms, and turn potential leads into booked jobs.
• Smart Dispatching: Organize and optimize technicians' schedules to ensure efficient routing and time management.
• In-Person Sales: Assist walk-in customers with retail hardware sales and material pickups.
• Operations & Admin: Send invoices, collect payments for goods/services, and meticulously document daily operational activities.
• Customer Care: Conduct follow-up service calls to ensure maximum satisfaction, always maintaining a patient and respectful attitude.

• The Right Attitude: High energy, self-motivated, and exceptionally reliable. A patient and respectful demeanor is a must.
• Communication
  
  Skills:
  
  Top-notch interpersonal skills with the ability to communicate clearly under any conditions.
• Tech Savvy: Proficiency in computer software (Outlook, Excel) and an ability to quickly master our industry-specific applications.
• Detail & Multi-tasking: Highly organized with a sharp eye for detail and the ability to juggle multiple tasks seamlessly.
• Flexibility: Willingness to be flexible with answering calls, including weekends and evenings as needed to support the business.
• Background: High school diploma or equivalent is preferred. Experience in customer service, sales, or office admin is a plus, but not required.
• Screening: Must be able to pass a pre-employment background check.

• 401(k)
• 401(k) matching
• Paid time off
• Comprehensive Training: We provide all the tools and lessons you need to succeed.
• Great Environment: Work with a team that values your contribution and supports your growth.
• Future Flexibility: While this is a vital in-person role today, there is potential for optional remote work days as our operations expand.