Child Support Specialist Case Reviewer

DEPARTMENT OF ECONOMIC SECURITY CHILD SUPPORT SPECIALIST CASE REVIEWER Job Location

Division of Child Support Services (DCSS), Administrative Review Unit (ARU). Location is based on closest client-facing office to successful candidate's Arizona residence.

• Salary: $41,000.00 - $46,778.16
• Grade: 20
• Closing Date:
  June 24, 2026

At the Department of Economic Security (DES), we strengthen individuals, families, and communities for a better quality of life. The DES is looking for individuals who are committed to service, community, and teamwork. The Division of Child Support Services (DCSS) is seeking an experienced and highly motivated individual to join our team as a Child Support Specialist Case Reviewer with the Administrative Review Unit (ARU).

This position is responsible for providing administrative review of child support cases as assigned pursuant to policy, procedures, federal and state rules, guidelines, and statutory requirements; providing consultative services, technical guidance, and administrative expertise to agency staff during the evaluation of contested actions on administrative enforcement remedies taken statewide.

This position may offer the ability to work remotely within Arizona based upon the department's business needs and continual meeting of expected performance measures.

Arizona promotes a work culture that affords employees flexibility, autonomy, and trust. Members of the State also participate in a Remote Work Program, working remotely when authorized.

Essential Duties and Responsibilities include but are not limited to:

• Conduct a comprehensive review of child support cases when a requestor contests an administrative enforcement action taken by DCSS.
• Conduct a comprehensive review of cases when a support recipient contests the distribution/disbursement of support payments as a result of the Quarterly Notice of Collections.
• Adhere to strict local, state, and federal time frames in receiving, acknowledging, processing, and resolving requests for administrative reviews.
• Request all related documentation needed to support or deny a request for Administrative Review.

Knowledge in:

• Strong understanding of child support arrears, past due child support, assigned support, and administrative actions.
• Working knowledge of state and federal regulations, rules, and policies governing child support or family law, legal assisting, administrative, and judicial court practices.
• Interviewing techniques and investigative procedures.
• Computer software applications, i.e., Google Workspace and Adobe.
• Assignment of rights, distribution, and disbursement of child support.

Skills in:

• Financial research.
• Analysis and interpretation of data.
• Business writing and customer service.
• Investigative procedures (problem solving, critical thinking, and decision making).

Ability to:

• Adhere to strict state and federal time frames.
• Interpret legal or written documents, court orders, and administrative and judicial court practices.
• Meet performance measures, manage time and competing priorities; follow set policies and procedures to ensure timeliness, data reliability, and accuracy.
• Learn the Arizona Child Support Services automated case management system.

The ideal candidate for this position will have:

• Working knowledge equivalent to one (1) year of child support enforcement, child support arrears, medical, spousal, state-assigned arrears, administrative actions, and court order interpretation.

• Successfully pass background and reference checks; employment is contingent upon completion of the above-mentioned process and the agency’s ability to reasonably accommodate any restrictions.
• Arizona Level One Fingerprint Clearance Card.
• If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply:
  Driver’s License Requirements.
• All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

• Affordable medical, dental, life, and…