Unemployment Compensation Specialist

THE POSITION

As an Unemployment Compensation Specialist 2, you will be part of the Commonwealth’s Workforce Development initiatives that help employees and employers navigate changes and challenging times. This position serves as the UC Service Center representative at a rapid response event or when temporary or permanent layoffs occur by coordinating communication and providing support to employers and claimants. Your work will help communities connect with the support they need by keeping people informed about services, resources, benefits, procedures, and more.

Step into a position where your skills make a difference!

This position helps guide employers and workers through unemployment processes in the case of layoffs, plant closing, or downsizing resulting worker unemployment. Our team will rely on you to provide clear communication, timely assistance, and accurate information to the people and organizations we serve. As an Unemployment Compensation Specialist 2, you will perform the following duties.

• Preliminary Outreach: Communicate with employers who anticipate mass, temporary, permanent, and seasonal layoffs to gather information and help UC Service Center staff provide appropriate support
• Provide and Track Support: Answer claimant and employer questions received via telephone, email, or legislative referral; monitor each case to ensure that it is handled in an expeditious manner and the issue is resolved based upon UC law and regulations
• Public Presentations: Represent UC Service Centers at meetings for layoffs and special programs; present UC information at events; explain rights, responsibilities, and filing steps to claimants; and answer questions about their unique situations
• Report Writing: Prepare reports of rapid response meetings; track and analyze UC services provided and report results to inform further workforce development planning
• PA Career Link®
  
  Collaboration:
  
  Participate in workshops for claimants, presentations for employers, job fairs for all, and rapid response events hosted at PA Career Link® locations

• Full‑time employment
• Work hours are 8:00 AM to 4:00 PM, Monday‑Friday, with a 30‑minute lunch. Work hours may vary based on operational needs.
• Telework:You may have the opportunity to work from home (telework) part‑time after successful completion of the required probationary period. In order to telework, you must have a securely configured high‑speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Wilkes‑Barre. The ability to telework is subject to change at any time.
  
  Additional details may be provided during the interview.
• Salary:In some cases, the starting salary may be non‑negotiable.

QUALIFICATIONS

Minimum Experience and Training Requirements:

• One year as an Unemployment Compensation Specialist 1 or Unemployment Compensation Tax Technician Supervisor (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration);
  or
• One year of professional work experience in an unemployment compensation program; and a bachelor’s degree;
  or
• An equivalent combination of experience and training.

Other Requirements:

• You must possess and maintain federally compliant identification such as a U.S. Passport, REAL , or Military  of possession will be needed at the time of a conditional offer of employment.
• You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency Guidelines.

• You must be able to perform essential job functions.

LEGAL REQUIREMENTS:

• This position will have access to Federal Tax Information (FTI) and is subject to the provisions of IRS Publication 1075 (Pub 1075) which requires you to pass an enhanced background check prior to beginning employment. Under Pub 1075, acceptance of a conditional offer of employment will require submission to and approval of satisfactory criminal history reports, including but not limited to: a…