Medical Virtual Assistant - Patient Communications Coordinator

Job Title:
Medical Virtual Assistant - Patient Communications Coordinator

Position Type: Full-time

Work Hours: 8:00 AM – 5:00 PM (Mountain Time Zone)

Work Days: Monday – Friday

Salary: $5 – $6 per hour

Job Code: J-UEA-2

Workplace: Remote

Preferred Candidate

Location:

Philippines

A premier destination for comprehensive endocrine care, serving patients across Salt Lake City, American Fork, and South Ogden, Utah. The practice focuses on delivering high‑quality patient care while maintaining efficient front desk and administrative operations.

We are seeking a highly organized, professional, and tech‑savvy Medical Patient Communications Coordinator to support a busy medical practice. The ideal candidate will serve as the primary point of contact for patients, managing inbound communications, coordinating follow‑up actions, and ensuring patients receive timely assistance.

Experience with Athena EMR is strongly preferred.

Patient Communication & Call Management

• Answer incoming patient calls throughout the day in a professional and compassionate manner.
• Monitor and manage voicemail messages promptly.
• Return patient calls when appropriate and ensure all inquiries are addressed.
• Follow established protocols for handling patient concerns and requests.

Appointment Support

• Schedule, reschedule, and confirm patient appointments.
• Assist patients with appointment‑related questions.
• Ensure accurate documentation of scheduling updates within Athena.

Medication Refill Coordination

• Receive and process medication refill requests.
• Gather necessary information and route requests according to office protocols.
• Coordinate communication between patients and providers regarding refill status.

Message Triage & Care Coordination

• Categorize and prioritize incoming patient messages.
• Escalate urgent concerns to the physician when appropriate.
• Route administrative and clinical requests to the correct team member.
• Maintain organized records of patient communications and follow‑up activities.

Athena EMR Management

• Document patient interactions accurately within Athena.
• Update patient records and appointment information as needed.
• Utilize Athena efficiently to support daily operations and communication workflows.

Administrative & Organizational Support

• Maintain organized tracking systems for patient requests and follow‑ups.
• Generate status updates and reports as requested.
• Utilize technology and productivity tools to stay organized and efficient while working remotely.

• Previous experience in a medical office, healthcare support, patient coordination, or similar healthcare‑related role.
• Experience handling medication refill requests (Preferred)
• Strong experience using Athena EMR (preferred).
• Excellent phone etiquette and communication skills.
• Ability to multitask in a fast‑paced environment.
• Strong organizational and time‑management skills.
• Comfortable working independently in a remote setting.
• Highly detail‑oriented and dependable.
• Tech‑savvy with experience using digital communication and organizational tools.

• Understanding of medical office workflows and patient care coordination.
• Ability to remain calm, professional, and empathetic when interacting with patients.
• Strong problem‑solving and critical‑thinking skills.

• Must be proficient in speaking and writing English very clearly
• Must have relevant work experience
• Be able to submit an NBI clearance and/or Local Police Clearance background check before onboarding [mandatory]
• Must be available for video meetings with your camera on (when needed)

• Device: Reliable laptop or desktop computer.
• Internet: High‑speed connection (minimum 25 Mbps).
• Audio: Noise‑canceling headset.
• Video: Webcam for virtual meetings.
• Workspace: Quiet, professional environment.

• Dedicated HR & Contractor Support Team: Access to world‑class support for questions, guidance, contract matters, and client communication.
• Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client‑related tasks.
• HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA…