Administrative Assistant

Overview

Are you someone who thrives in a fast‑paced environment, enjoys helping others, and takes pride in keeping operations running smoothly? The Pennsylvania Treasury Department's Bureau of Unemployment Compensation Disbursements is looking for a motivated Administrative Assistant I to provide essential support that helps Pennsylvanians receive the benefits they depend on. If you want to become part of a collaborative team dedicated to accuracy, customer service, and continuous improvement, your next great opportunity is just a click away!

This position supports daily office operations that help ensure accurate and timely processing of unemployment compensation payments. The role involves frequent communication with the public and agency partners while helping maintain smooth workflow. As an Administrative Assistant I in the Bureau of Unemployment Compensation Disbursements, you will perform the following duties:

• Assist callers and email contacts with clear information and helpful guidance of payment related information.
• Maintain files and update information in internal systems.
• Support the review and handling of payment related information.
• Complete office duties that support daily workflow and identify issues requiring follow‑up.
• Take part in special projects and committee assignments when needed.

• Full‑time employment.
• Work hours are 8:00 AM to 4:30 PM, Monday‑Friday, with a 60‑minute lunch.
• Telework:
  You may work from home part‑time, up to two days per week, reporting to the office three days per week. Telework requires a securely configured high‑speed internet connection and an approved location inside Pennsylvania. If you are unable to telework, you may report to the headquarters office in Harrisburg. Telework availability is subject to change at any time.
• Salary:
  In some cases, the starting salary may be non‑negotiable.

• Four‑year degree; or
• Any equivalent combination of experience and training.
• Graduating students within three months of completing a qualifying degree or credit will be considered as meeting the educational requirement.

• Experience using Microsoft applications such as Word, Excel, and Outlook, web‑based utilities or the ability to learn relevant software to perform job duties.
• Ability to report in‑person to work in Harrisburg a minimum of three days a week.
• Strong attention to detail and the ability to work independently as well as part of a team on assignments.
• Ability to perform essential job functions.

• Experience providing customer service in a high‑volume environment (phone, email, or in person).
• Experience performing administrative or clerical work in an office setting.
• Experience using workflow systems such as OnBase, CMS, or similar document‑management platforms.

• A conditional offer of employment will require submission of criminal history reports.

• Your application must include a resume.
• If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
• Failure to comply with the above application requirements may eliminate you from consideration for this position.
• All application materials and interview responses must reflect the applicant’s own experience, qualifications, and work. Applicants may use generative AI tools for preparation purposes only. Use of AI to misrepresent or falsify information, or to assist during interviews, is not permitted.

Pennsylvania law (51 Pa. C.S. § 7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to (Use the "Apply for this Job" box below). and click on Veterans.