Customer Service Specialist

important note: only candidates who have a permanent principal administrative associate civil service title, are reachable on the principal administrative associate civil service exam no. 1128, or are permanent in a comparable civil service title eligible for a 6.1.9 title change may be considered for an interview. Please include your employee identification number (ein) when applying and indicate in your cover letter your permanent civil service title or indicate your list no.

For exam no. 1128.

nyc department of finance (dof) is responsible for administering the tax revenue laws of the city fairly, efficiently, and transparently to instill public confidence and encourage compliance while providing exceptional customer service.

dof’s customer operations division has oversight of the department of finance business centers, city register’s office, and the land records, adjudication, and collections divisions. Customer operations is charged with the processing of tax payments, parking violations payments, and all other charges collected by dof. The division is also responsible for recording property transfers, adjudicating parking and camera violations, and managing the full life cycle of the department’s enforcement activities related to unpaid business and excise taxes, parking fines, and environmental control board summonses.

dof’s business centers, one in each of the five boroughs, are responsible for communicating amounts due for the processing of tax payments, parking violation payments, and all other charges collected by the department, as well as maintaining quality control of department records and delivering exceptional customer service to individuals seeking information on making payments. The business centers issue releases for individuals whose vehicles have been impounded, enroll customers in payment agreements, and help customers prepare for parking ticket hearings.

• maintain and oversee multiple areas of the bronx business center including cashiering and customer service.
• supervise staff, maintain, and update employee files, including evaluations, disciplinary actions and time and leave.
• reconcile receipts of the day from cashiers and perform the closeout for the cashiers at the end of their shifts.
• help train and update staff on new or changing rules and policies.
• occasionally work the cashier’s window, in active situations.
• serve as assistant manager in the absence of the center assistant manager.

in compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the united states and to complete the required employment eligibility verification document form upon hire.

this position may be eligible for remote work up to 2 days per week, pursuant to the remote work pilot program agreed between the city and the collective bargaining unit representing employees serving in the civil service title.

principal administrative assoc - 10124

• a baccalaureate degree from an accredited college and three years of satisfactory full-time progressively responsible clerical/administrative experience, one year of which must have been in an administrative capacity or supervising staff performing clerical/administrative work of more than moderate difficulty;
• an associate degree or 60 semester credits from an accredited college and four years of satisfactory full-time progressively responsible clerical/administrative experience including one year of the administrative supervisory experience described in "1" above;
• a four-year high school diploma or its educational equivalent approved by a state's department of education or a recognized accrediting organization and five years of satisfactory full-time progressively responsible clerical/administrative experience including one year of the administrative supervisory experience as described in "1" above;
• education and/or experience equivalent to "1", "2", or "3" above. However, all candidates must possess the one year of administrative or supervisory experience as described in "1" above. Education above the high school level may be substituted for the general…