Front Office - Customer Service

Benefits

• 401(k) matching
• Competitive salary
• Dental insurance
• Health insurance
• Paid time off
• Training & development
• Vision insurance

Closets by Design is a nationally recognized leader in home organizing systems. We design, manufacture, and install a complete line of custom closets, home office furniture, media systems, wall-beds, garage cabinetry, and more. We desire motivated, organized, caring individuals who have a passion to provide superior customer service.

We are currently seeking an enthusiastic and motivated individual to immediately fill the position of Administrative Assistant
. The Administrative Assistant plays a crucial role in the smooth functioning of our daily operations. Applicants must demonstrate a commitment to client satisfaction by communicating what is necessary in a genuinely friendly and professional fashion.

• Inputting Data: accurately entering information into databases, spreadsheets, or other systems from various sources.
• Data Quality Assurance: running reports to check for accuracy and completeness in data system.
• Maintaining Records: organizing and managing both physical and digital files, documents, and other records to ensure easy accessibility.
• Communicating: collaborating with team members or departments to clarify data requirements or resolve discrepancies.
• Following Protocols: adhering to company procedures and data management best practices.

• Ordering and maintaining office supplies and equipment if needed
• Handling incoming and outgoing mail and packages.

• Handle incoming customer inquiries via phone and email in a courteous and professional manner.
• Provide accurate information regarding products, services, policies, and procedures.
• Greet visitors and provide assistance.

• Escalate complex issues to the appropriate departments for resolution.
• Follow up with customers to ensure their concerns are resolved satisfactorily.

• Work closely with other departments to ensure seamless customer experiences.
• Deliver administrative support for office staff, sales team and production/installation departments.
• Manage designers' appointment calendars.

• Adhere to customer service policies and procedures.
• Meet or exceed performance goals related to customer satisfaction, quality, and productivity.

• A proactive individual who thrives on taking ownership of tasks and driving them to completion.
• Ability to master processes.
• Proven customer support experience or experience as a client service representative.
• Strong phone contact handling skills and active listening.
• Excellent communication and presentation skills.
• Ability to multi-task, prioritize, and manage time effectively.
• High school diploma or equivalent is required; college degree preferred.
• Proficiency in Microsoft Office and CRM systems.

• Competitive salary.
• Health, dental, and vision insurance.
• 401K.
• Paid time off and holidays.
• Career development opportunities.

If you’re ready to bring your enthusiasm and skills to a team that values your contributions, we’d love to hear from you. Apply now and take the first step in building a rewarding career with us!