Clerical Support Specialist

Overview

Spooner Medical Administrators, Incorporated (SMAI) is a family owned and operated company that offers rewarding career opportunities for motivated individuals who are passionate about excellence and growth. Since 1997, SMAI’s proactive philosophy and best practices have set the standard in workers’ compensation by continuously improving the delivery of case management, utilization review and billing services.

• Index medical documents & forms received via faxes and U.S. mail into the claim.
• Add descriptions for documents indexed in to the claim.
• Research documents with missing information and partial faxes before indexing into the claim.
• Index historical documents and internal forms into the claim.
• Monitor and correct returned documents for re-indexing into the claim.
• Receptionist duties: answer incoming phone calls and route to appropriate staff, greet visitors, sort U.S. Mail.
• Back‑up for running mail through the postage machine.
• Participate in continuous improvement activities and other assigned duties as assigned.

Reports to the Clerical Support Supervisor.

• General knowledge of the insurance industry with workers compensation exposure preferred.
• Basic knowledge of medical terminology and medical forms.
• Indexing experience preferred.

• Effective written and verbal communication.
• Strong organizational ability.
• Basic computer literacy skills.

The work environment is a normal office environment with a quiet noise level. Work from home is offered one day a week for this position.

We are an Equal Opportunity Employer and encourage applicants from all backgrounds to apply.