CLERK

Location: Hamilton County,
Last Day to Apply: Jun 22, 2026,
Business Unit: Non-Exempt Office/Admin Suppt,
Job Family: Mental Health,
Job Opening : 78446

Department:
Mental Health and Substance Abuse Services

Location of Position: Department of Mental Health & Substance Abuse Services, Hamilton County. This position is located at Moccasin Bend Mental Health Institute.

This position requires a criminal background check. Therefore, you may be required to provide information about your criminal history in order to be considered for this position.

Education and Experience: Education equivalent to graduation from a standard high school; qualifying full-time clerical experience may be substituted for the required education on a year-to-year basis.

Necessary Special

Qualifications:

None.

Under general supervision, performs clerical work of average difficulty and related work as required. An employee in this class performs clerical functions requiring some judgment and interpretation of policies and regulations. Decisions are normally limited by established departmental policy. This class differs from Clerk 1 in that an incumbent of the latter performs clerical duties of a routine nature. This class differs from Clerk 3 in that an incumbent of the latter performs advanced clerical duties and/or supervises one or more employees performing clerical work.

• Performs a variety of general clerical duties according to policies and procedures.
• Screens and routes incoming mail; greets and assists visitors; screens calls and makes appointments; receives inquiries, composes replies requiring some knowledge of rules, regulations, and policies; answers questions relating to departmental activities.
• Posts various accounting and payroll records according to established procedures where work requires limited knowledge of bookkeeping principles; balances a restricted group of accounts to verify accuracy of work; does clerical work including tabulations and calculations of data; prepares tables, charts, graphs, and reports.
• Takes and handles routine claims; may routinely collect and verify data; may process human resources records such as appointments, promotions, demotions, and other payroll transactions.
• May learn to perform statistical clerical or accounting clerical work of routine difficulty.
• May learn to assist in the operation of a large system or remote job entry computers and related peripheral equipment; may learn to assist in planning, preparing and scheduling data for computer processing, estimating job volume, monitoring and controlling data workflow and coding formats for basic operation of a computer system, using symbolic job control language.

• Manages Ambiguity
• Communicates Effectively
• Customer Focus
• Plans and Aligns
• Interpersonal Savvy

• Customer and Personal Service

• Active Learning and Listening
• Service Orientation Critical Thinking
• Time Management

• Auditory Attention
• Deductive Reasoning
• Inductive Reasoning

• Calculator
• Computer
• Printer/Scanner
• Telephone

State of Tennessee positions that may involve driving responsibilities require candidates to meet the following minimum driver qualifications:

• A valid driver's license.
• For the past five years, the candidate's driver record must not have a record of the following violations: driving under the influence (DUI), reckless driving, license suspension for moving violations, more than 4 moving violations.

Please include your Driver's License Information under the Licenses and Certifications section of your application.

Agencies may allow an exception based on other factors.