Mediator and Intake Specialist

Eligibility

• Only permanent employees in the civil service title, comparable title (under 6.1.9), eligible for the 55a program, and those that are reachable in the civil service list are eligible to apply.
• This position may be eligible for remote work for up to 2 days per week, pursuant to the Remote Work Pilot Program.

• Communicating and interacting with consumers and businesses on consumer-related complaints;
• Analyzing, documenting, researching, and resolving consumer complaints in accordance with the laws, rules, and regulations enforced by DCWP;
• Maintaining Agency database and providing reports as needed;
• Performing data entry and inputting detailed, accurate notes in Agency’s system(s) as needed;
• Providing timely follow-up and closure for each consumer complaint;
• Answering calls, and directing callers to appropriate channels in a timely manner;
• Delivering accurate, complete information to callers;
• Processing mail within assigned time frames;
• Providing front desk reception coverage and assisting walk-in consumers with filing complaints;
• Preparing training materials, maintaining knowledge database, and training others as needed; and
• Performing other tasks and assignments as directed.

• A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization and one year of satisfactory clerical experience.
• Keyboard familiarity with the ability to type at a minimum of 100 key strokes (20 words) per minute.
• Excellent verbal, written and professional interpersonal communication skills.
• Good computer skills; computer literate (MS Word, Excel & Outlook).
• Ability to work in a fast paced environment; pay strict attention to detail; complete assignments within set deadline; able to work independently, within a team, and with supervision.
• Language skills a plus.

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at (Use the "Apply for this Job" box below)..

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity or pregnancy.