Account Assistant

$45~60K

REDAC Advantage LLC is an equal opportunity employer committed to creating and celebrating a diverse workplace. We are seeking an Account Assistant for our Employee Benefits division in Torrance, CA.

Work in the office every day for the first 3 months. Then a hybrid arrangement of 2 days working from home is available.

• Assist Account Representative for day-to-day service for clients including claims, billing eligibility, and service issues.
• Assist renewal process, enrollments, terminations, and COBRA.
• Provide administrative support to Employee Benefit Manager and Account Representatives.
• Prepare, format, and edit a range of documents.
• Create and interpret a variety of reports.
• Organize market research and analyze questionnaires and other forms of feedback.
• Maintain a clear understanding of carrier's product offerings and processes to maintain efficient workflow.
• Follow broker policies and procedures including reviewing client policies and maintaining client files.
• Ensure accuracy of the Broker's administration system, AMS
  360, in a timely manner.
• Assist implementation activities for new and existing clients.
• Assist in completion and processing of applications.
• Assist Account Representative with schedules and preparation for open enrollment meetings.
• Collect forms, data, and schedules for regulatory compliance.
• Perform general office duties and maintain a marketing database.
• Handle tasks that are assigned by the Manager.
• May travel within the U.S. for customer service such as enrollment meetings and strategy meetings.

• 9 AM - 5 PM, Mondays - Fridays.
• 1 hour paid lunch break.
• Possible overtime on weekdays after 5 PM.
• Work in the office every day for the first 3 months, then Hybrid of 2 days working from home.

• Salary Range: $45,000 - $60,000.
• Position Status:
  Non-Exempt.

• Obtaining CA Life and Health License within 3 months from the starting date is required.
• College Degree or equivalent experience.
• 1-3 years' experience in office work and understanding of basic business.
• Proficiency in speaking, reading, and writing in business level Japanese and English.
• Competency in Microsoft applications including Word, Excel, Outlook and aptitude to learn new systems (Zywave, Employee Navigator, Applied Epic).
• Advanced skills in Excel and strong data analysis/reporting capabilities are preferred.
• Experience with Adobe Creative Cloud (Photoshop, Premiere) is a plus.
• Effective written and verbal communication skills.
• High level of attention to detail and comfort with multi-tasking in a deadline-driven environment.
• Ability to work effectively within a team and independently.
• Must be a team player, responsible, productive, creative, flexible, and curious.
• Should be emotionally intelligent, resilient, and solution-oriented.