Claims Technician - Salvage

Job Summary

Working as a Claims Technician, you’ll provide critical support to the claims team, assisting with tasks that range from moderate to advanced in complexity. Your responsibilities will include maintaining accurate records, processing claim payments, scheduling medical appointments, and preparing various forms and documents for mailing or electronic submission. You will also manage incoming and outgoing mail, assist with tasks within the claims system, and monitor shared mailboxes to ensure timely follow-up.

In this role, you’ll collaborate with customers, vendors, attorneys, and internal claims associates to help resolve issues and support the efficient progression of claims toward resolution. This position will be located at our Nashville, TN office following the hybrid work model and is NOT available for remote work.

• Analyze and process complex bills, checks, and invoices for proper coding and payment, including payments to law firms, claims suppliers, and injured workers.
• Research and resolve uncashed checks per company procedures, assist in securing IRS Form W-9 documents and ensure payments are coded properly.
• Resolve title procurement issues with suppliers and customers.
• Coordinate document signatures with vehicle owners to align with state title compliance.
• Work with lenders to secure title and payoff information, letters of guarantee, and title copies.
• Work with electronic claim documents.
• Compile, prepare, organize, review, and distribute moderate to complex claims materials to respond to various claims requests, including subpoenas, legal requests, and insurance department complaints.
• Prepare a variety of state forms/filings according to claims and state regulations, including reviewing and entering claim data for proper completion and submission – including electronic state filings for workers’ compensation claims.
• Collaborate with claims associates to schedule medical appointments for injured workers and assist with complex claim referrals, including assembly and review of documents to attorneys, independent medical examiners, and other claims suppliers.
• Develop and maintain knowledge of jurisdictional requirements and best practices within assigned departments, ensuring all tasks and system edits are completed effectively and in compliance.
• Some functions may require training for state certification.

• High School Diploma or equivalent work experience.
• Minimum 1 year of related work experience.
• Customer Service experience is highly preferred.

• Scheduled hybrid work model – Monday and Friday work from home;
  Tuesday through Thursday in office.
• In‑office workspace and materials for home office, plus laptop and equipment prior to start.
• Meal subsidy available for office associates.
• 401(k) plan with dollar‑for‑dollar match on first eight percent, plus immediate vesting.
• Tuition Reimbursement program via Sentry University (SentryU).
• Paid Time Off plan.
• Volunteer Time Off.
• Group Medical, Dental, Vision, and Life insurance.
• Parental leave.
• Health and Wellness benefits.
• Employee Assistance programs.
• Sentry Foundation gift matching program.

Sentry is an Equal Opportunity Employer. It is our policy that there be no discrimination in employment based on race, color, national origin, religion, sex, disability, age, marital status, or sexual orientation.