Office Coordinator

Job Summary

The Office Coordinator is responsible for managing incoming communications, supporting administrative functions, and ensuring efficient day‑to‑day office operations. The role serves as a liaison between clients and the legal team while maintaining accurate document management and providing cross‑departmental support.

• Answer and manage calls through the ESI (Estech Systems, Inc.) phone system, taking detailed messages and routing calls to appropriate team members.
• Serve as a liaison between clients and the legal team by accurately relaying messages and important updates.
• Perform administrative tasks such as renaming documents, organizing files, and uploading documents into the case management system.
• Maintain accuracy and consistency in document handling and file management.
• Assist various departments with special projects as needed.
• Provide general office support to ensure smooth and efficient daily operations.
• Communicate effectively with clients, including borrowers, in a professional and courteous manner.
• Work independently while maintaining organization and attention to detail.
• Utilize Microsoft Outlook, Word, and other software systems; demonstrate the ability to learn new platforms quickly.

• Ability to professionally handle unhappy callers.
• Sound judgment in determining when to escalate calls or issues.
• Strong customer service and interpersonal skills.
• Excellent written and verbal communication skills.
• Strong attention to detail and accuracy.
• Effective time management and organizational abilities.
• Ability to work collaboratively across departments.
• Proactive problem‑solving mindset.
• Ability to monitor and manage visitor access when necessary.

• 4 weeks of PTO from day one (increasing with tenure).
• Paid parental and grandparent leave.
• 7 paid company holidays and birthday off each year.
• Full suite of healthcare insurance options (health, dental, vision, STD, LTD, accident, critical illness, voluntary life, and AD&D).
• Company‑covered term life insurance, AD&D insurance, and employee assistance program.
• 401(k) with company match.
• Extensive training and development opportunities.
• Flexible work schedules including in‑office, hybrid, and remote working capabilities.

There are no supervisory responsibilities.

This job operates in a fast‑paced professional setting with standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. The role may involve stressful situations.

No travel is expected for this position.