Senior Office Assistant

The salary range for this position is $4,033.00 - $5,364.00 monthly.

Thurston County Public Works is recruiting for a Senior Office Assistant to join our dynamic, energetic, and innovative Administrative Services team. The successful candidate will provide high-quality customer service to Public Works internal and external customers, advise the public regarding detailed regulations and procedures, utilize the computer and related programs to complete complex projects, and assist in the development of department/office procedures.

• Composes letters and memos and independently prepares, formats, and coordinates complex packages such as agenda items, contracts, change orders, and bid documents.
• Handles inquiries and requests from residents. Assists in resolving complaints or requests, requiring excellent customer service skills.
• Provides administrative support during various emergency situations.
• Maintains a wide variety of complex records, such as preparing technical, statistical, and narrative reports relating to operation of work unit.
• Performs a variety of coordinating activities for supervisor/manager; relays and obtains information from other County departments and outside agencies.
• Arranges meetings, itineraries, and calendars.
• Utilizes a variety of software, including desktop publishing packages, to create documents, brochures, information packages, educational materials, presentation items, and various other products.
• Coordinates and performs a variety of administrative support functions for assigned divisions, including Solid Waste and Water Resources.
• Assists with recruitment and onboarding activities, including communicating with applicants, scheduling interviews, and maintaining recruitment records.

• Work Environment – Duties are performed in office settings at both the Tilley Campus and the Waste and Recovery Center in Olympia, Washington. Regular on-site attendance at both locations is required.
• Schedule – Monday to Friday, 8:00 a.m. to 5:00 p.m.
• Travel Requirements – Occasional travel may be required to attend meetings or trainings.
• Customer Interactions – Daily interactions via phone, in-person, and video with Thurston County staff and the public.

This position is considered to be an essential worker and may be required to work during non-business hours or closures in order to meet operational requirements and needs.

• High School Diploma or GED.
• Two years experience in an office environment with responsibility for performing a full range of senior level office support tasks, including experience providing information and assistance to the general public.
• Ability to type at a minimum of 55 wpm (higher levels may be required for specified positions.)
• Ability to fully utilize the personal computer and related software programs.

• Strong customer service skills.
• Thorough knowledge of general office practices.
• Ability to interpret and apply program information in making work decisions or in supplying information to others.
• Ability to maintain complex specialized records and prepare narrative or statistical reports.
• Ability to work independently and make appropriate decisions regarding work methods.
• Positive attitude and team player mentality.
• Ability to communicate effectively, orally and in writing.

• Work-Life Balance – Commitment to ensuring staff experience the reward of public service while sustaining a routine that suits each individual’s lifestyle.
• Plan for Your Future – Retirement plan, pre‑tax savings accounts, comprehensive health care, dental/vision care for employee and family.
• Paid Leave – Full-time regular employees earn paid vacation in addition to paid holidays.
• Robust Training Program – Employees encouraged to attend County paid training and professional development opportunities.
• Flexible Work Schedules – Alternative or compressed schedules and/or remote working.
• Deferred Compensation – 3 voluntary deferred compensation plans available.
• Flexible Spending Account (FSA) – Pre‑tax health care and daycare expense account.
• Public Service Loan Forgiveness – Federal program that allows qualifying…