Remote Account Executive - Medical Communications; Canada; Paradise

As an Account Executive you will support the day‑to‑day delivery of medical communications projects, working closely with senior account leads to ensure work is delivered on time, within budget, and to a high standard of quality and compliance. The role provides hands‑on project coordination across timelines, logistics, financial tracking, databases, and approvals while following established SOPs to support operational excellence.

• Support day‑to‑day account management under the direction of the senior team, ensuring smooth communication and efficient delivery of client work in line with SOPs.
• Collaborate with cross‑functional teams (studio, editorial, creative) to coordinate timely project delivery.
• Apply and develop knowledge of client products, therapy area, and market context to inform project delivery.
• Contribute to post‑project debriefs, supporting the SAM/AD in capturing lessons learned and identifying opportunities to enhance client delivery and future project performance.
• Support efforts to contribute to organic growth through quality delivery of assigned accounts.
• Build understanding of the pharmaceutical industry, med‑comm sector, and compliance frameworks relevant to assigned accounts.

• Develop and manage project timelines, update status trackers, and follow internal processes to ensure smooth, on‑time delivery in line with SOPs.
• Coordinate delivery of live/virtual/hybrid events (logistics, materials, registrations, supplier liaison).
• Coordinate print and shipping, support on‑site packs and pre‑meeting materials as required.
• Process copyright permission approvals and reference purchasing; order references and ensure filing.
• Maintain organized project folders and consistent file naming and sharing practices in line with SOPs.
• Perform online and database searches for journal and congress information to support project delivery as required.

• Manage financial tracking and invoicing under the guidance of the SAM/AD, including raising job numbers, budget development and tracking, invoicing, and reporting using CMAP.
• Track time accurately and record it weekly to support project efficiency and productivity.
• Proactively flag any financial or timeline concerns to the SAM/AD to ensure projects remain within budget and on schedule.

• Contribute to delivering high‑quality client experiences and demonstrate professionalism in all interactions.
• Build strong working relationships with client contacts, authors, and key opinion leaders.
• Prepare client meeting contact reports and status sheet updates and assist in basic project delivery discussions.
• Communicate clearly and proactively with clients and internal teams, ensuring all correspondence and documentation comply with Prime’s SOP communication guidance.

• Create and maintain records and all aspects of database and approvals management systems, ensuring project records, documents, and approvals are accurately maintained.
• Comply with defined approval and quality‑control workflow to ensure project materials are complete, compliant, and retrievable.
• Ensure database records meet Valuable Publication Practice guidelines with a fully auditable documentation trail.
• Conduct Publication Platform audits and proactively identify inconsistencies or missing information, resolving issues with internal teams.

Other duties as reasonably requested by the company.

• Organized and reliable with solid attention to detail.
• Communicates clearly and professionally, both verbally and in writing.
• Manages time effectively and delivers work to agreed deadlines.
• Able to prioritize and manage multiple projects independently while maintaining accuracy under pressure.
• Collaborates effectively and models Prime’s values through positive team contribution.
• Professional, adaptable, and proactive in supporting team and client needs.
• Demonstrates curiosity, initiative, and accountability for continuous learning and improving team efficiency.

• Generous time off
• 401k with match
• Remote working
• Medical benefits